Director of Social Services & Admissions

Westminster Communities of Florida

About The Position

Located in the heart of World Golf Village, Westminster St. Augustine is currently accepting applications for a full-time Director of Social Services & Admissions in our Health Center. This individual will assure that the emotional and social needs of all residents are met and maintained in accordance with regulatory guidelines. Also, responsible for marketing the Health Center and maintaining Health Center occupancy. EOE, DFWP - "We honor those who have served." To learn more about our culture and what it is like to work at Westminster Communities of Florida, follow us on our social channels (Facebook and Instagram) at @WestminsterCareers.

Requirements

Bachelor’s Degree in Social Work required
3-Years’ experience in skilled nursing facility or medically related area is required.
One year required in long term care, including working knowledge of Medicare, Medicaid, and managed care protocols.
One year in post acute rehabilitation.
Knowledge of required admission documentation and process.

Nice To Haves

Master’s degree in Social Work preferred.

Responsibilities

Coordinate all admissions (Medicare and other direct admissions) with transfers from hospital or home to the facility.
Tour the facility with prospective residents/family members. Assist with referrals as needed.
Assist in the evaluation of all potential residents to ensure appropriate placement.
Ensure proper federal, state, and facility mandated documentation is completed. Ensure all necessary Medicare and/or insurance information is available and confirmed prior to admission.
Review admission packets for accuracy and approval. Enter new resident information into Electronic Charting System.
Educate residents and families about the extent of Medicare and Medicaid coverage, including length of stay, amount of coverage, and co-insurance days.
Inspect rooms for cleanliness prior to the actual admission.
Develop and maintain relations with physicians and hospitals on an ongoing basis, including for example: providing them with Medicare updates and changes in facility procedures.
Ensure that the budgeted census does not decrease below the established minimum.
Periodically assess services provided by the facility; compare these to the needs of the community.
Assess how the current services compare and contrast to those offered by other comparable facilities in the area.
Serve as a liaison with the community.
Identify services, treatments, and funding options in the Health Center.
Develop and maintain relationships with discharge planners, physicians, and managed care organizations. Communicate with discharge planners to facilitate transfers to the Health Center. Coordinate transfers to the facility from home or other post acute facilities. Communicate bed availability to all interested parties.
Communicate to entire team the goals, outcomes, payer authorization, and expected length of stay for the resident.
Data collection and reporting as required (daily census).
Determine resident satisfaction and compliance with services provided.
Attend educational seminars to remain informed of changes in Medicare, Medicaid, MCO, and long term care regulations.
Coordinate with Social Services on resident level of care transitions, pay status, bed holds, and discharges.
Other duties as designated by supervisor.
Prepare comprehensive psychosocial assessments and care plans for all residents.
During the Admission process tour facility and available accommodations with potential residents and family members. Review and obtain signatures for required documentation (see procedure).
Resident and family outreach – advocate for the residents. Main contact for the family members.
Access to community resources and present residents/family member with health care provider availability; includes home health care, hospice, equipment provider, etc.
Manage discharge planning; responsible for appropriate discharges to a less restrictive setting (outside health services).
Internal contact for resolving resident/family member grievances.
As a Grievance Coordinator maintains a Grievance Log (accept/write grievances on behalf of party); conducts investigations and follow ups with resolutions. Conducts abuse prevention In-services for staff members.
Completes QA and Audits.

Benefits

Medical Insurance – three plan options
Wellness credit opportunity
Dental Insurance – three plan options
Vision Insurance
Short Term Disability
Flexible Spending Plans for medical and dependent care
Basic Life & AD&D Insurance – benefit amount is three times annual salary
Long Term Disability – premium paid by company
Voluntary Term Life Insurance – available to employee, spouse and child(ren)
Hospital Indemnity Plan
Voluntary Group Accident and Voluntary Group Critical Illness
Health Advocate – free assistance with resolving healthcare and insurance related issues
403(b) Retirement Plan and Profit Sharing Plan
PTO Hours (hours can be sold in 20 hour increments as long as 80 hours remain afterwards)
Bereavement Leave
Paid Jury Duty
Employee Assistance Program (EAP) - free counseling for employees and their families
Tuition Reimbursement Program (after 1 year of service)
Resident Scholarship Program (after 3 months)
Resident Christmas Fund for Team Members
Foundation Mercy Fund
Free Flu Shots and Hepatitis B vaccinations
Discounted Meals
Tickets at Work – discount pricing on travel and entertainment options
Free Parking
Training & Career growth