Director of Site Reliability Engineering

Pattern • Lehi, UT

1d • Hybrid

About The Position

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list. Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected] . Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. We need a Director of Site Reliability Engineering to be responsible for designing and implementing scalable, reliable, and efficient systems that support the organization's software applications and services. As a key technical leader, you will work closely with development, operations, and product teams to ensure that systems are designed with reliability, performance, and scalability in mind. You will also play a crucial role in establishing best practices for site reliability engineering (SRE) and fostering a culture of operational excellence. This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Requirements

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software engineering, systems engineering, or site reliability engineering.
• Strong understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and container orchestration technologies (e.g., Kubernetes, Docker).
• Experience with configuration management and automation tools (e.g., Terraform, Ansible, Puppet).
• Proficient in programming and scripting languages (e.g., Python, Go, Bash) for automation and tool development.
• Extensive knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and practices.
• Solid understanding of networking concepts, distributed systems, and microservices architecture.
• Excellent problem-solving skills and the ability to work effectively under pressure.

Responsibilities

• Design and implement robust, scalable, and high-availability systems that meet business and technical requirements.
• Collaborate with software engineering teams to integrate reliability into the software development lifecycle, ensuring that applications are built with operational excellence in mind.
• Develop and maintain service level objectives (SLOs), service level agreements (SLAs), and service level indicators (SLIs) to measure system performance and reliability.
• Lead incident response efforts, including post-mortem analysis and root cause investigations, to improve system reliability and prevent future incidents.
• Automate operational processes to improve efficiency and reduce manual intervention, leveraging tools and technologies such as Infrastructure as Code (IaC).
• Monitor system performance and reliability using appropriate metrics and monitoring tools, proactively identifying and addressing potential issues.
• Advocate for and implement best practices in site reliability engineering, including capacity planning, disaster recovery, and incident management.
• Train and mentor engineering and operations teams on SRE principles and practices, fostering a culture of continuous improvement.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees