Director of Servicing - Strategy & Analytics

GoodLeap

3d • $140,000 - $180,000

About The Position

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The position is responsible for owning end-to-end analytics, insights, and storytelling across servicing, collections, and investor portfolios. This role is a senior, strategic counterpart to Capital Markets analytics, serving as the primary analytical leader for post-origination performance in Servicing.

This individual will be providing executive-level analysis, forward-looking insights, and investor-ready narratives on portfolio performance, delinquency trends, credit changes, and macro impacts. The role is expected to proactively identify emerging risks and opportunities, explain why trends are occurring, and clearly articulate downstream impacts to internal leadership and external investors.

This role requires the ability to confidently engage with investors, senior executives, and cross-functional partners, translating complex data into clear, credible insights about the performance of assets.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in analytics, strategy, or finance within consumer lending, servicing, collections, or capital markets.
• Strong proficiency in SQL and Python; experience with Tableau or similar BI tools preferred.
• Expert-level Microsoft Excel skills (advanced formulas, modeling, automation) and PowerPoint.
• Experience working with large datasets in cloud or distributed environments (e.g., Databricks, Snowflake).
• Deep understanding of servicing and collections performance metrics, delinquency behavior, and loan lifecycle analytics.
• Strong familiarity with investor reporting, structured finance concepts, and portfolio-level performance analysis.
• Exceptional ability to communicate complex analytical concepts clearly and confidently to executives and investors.
• Proven ability to work across multiple initiatives in a fast-paced, highly visible environment.
• High intellectual curiosity, strong attention to detail, and a proactive, strategic mindset.

Responsibilities

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes.
• Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations.
• Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders.
• Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness.
• Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions
• Provides leadership and strategic oversight to servicing and collections analytics teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Director