Director Finance - Global Servicing Analytics

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Comprised of key internal and external servicing functions, Global Servicing (GS) delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while also providing world-class travel & lifestyle, credit, collections, and fraud services. This combination of high tech and high touch service is fundamental to Amex’s value proposition and its premium brand. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service. The Director Finance – Global Servicing Analytics will lead an existing high performing team of data scientists to generate data-driven insights across Global Servicing.

Requirements

Bachelor’s degree required, Master’s degree is a plus, 7+ years relevant work experience
Knowledge of SQL, Lumi, Python, and other programming languages for manipulating large and complex data sets

Nice To Haves

Able to build strong partnerships with GS MIS, Strategy and Finance teams to expand awareness and understanding of internal data sources to drive impactful analyses
Motivated by uncovering data-driven business insights and identifying additional opportunities for analysis
Adept at balancing priorities and customers to manage tight deadlines
The ability to lead a team of data scientists to develop growth and foster collaboration

Responsibilities

Serve as the central analytics team across GS Finance, creating impactful analyses to develop recommendations, influence outcomes, and meet business plans
Build and maintain close partnership with GS MIS and strategy teams to effectively source and analyze servicing operational data and create meaningful connections to AXP Business KPIs, cardmember behaviors, GS OpEx and other Finance data
Own end-to-end management of current data model that creates account-level servicing expense datasets, including monthly refresh, data source/logic change management, and ongoing expansion into international markets
Present to Senior Business and Finance leaders

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities