Director of Security

Securitas•San Francisco, CA

1d•Onsite

About The Position

The Director of Security will lead all security operations for a Class A high-rise in San Francisco, CA. This role involves ensuring a professional, service-forward security presence aligned with "observe and report" standards, managing a large security staff (approximately 2,300 man-hours per week), and overseeing scheduling, deployment, and performance. Key responsibilities include leading and developing supervisors and officers, setting expectations for appearance and customer service, ensuring adherence to scope of work, and managing emergency preparedness and response protocols. The Director will also be responsible for timely incident reporting, conducting post inspections, and implementing operational improvements. The position requires overseeing access control, visitor/vendor/contractor processing, and the effective use of security systems like visitor management and access control platforms. Furthermore, the Director will serve as the primary security liaison to property management, providing operational updates, trend analysis, and solution-oriented recommendations, while establishing a "white-glove" security culture appropriate for a high-profile asset with VIP sensitivity. The role supports a 24/7 operation and requires availability for after-hours response and on-call rotation.

Requirements

Must have Military and/or Law Enforcement background or five plus years of high rise Security Management experience
Demonstrated success managing large-scale staffing models comparable to 2,300 man-hours per week
Availability for after-hours response and on-call rotation as required
Must have High School Diploma

Nice To Haves

Experience supporting high-profile assets with VIP/celebrity adjacency and potential media attention
Familiarity with union environments and multi-tenant commercial properties
Security Director, Account Manager, Senior Operations Manager, or equivalent for a Class A high-rise building
Associate's or Bachelor's degree is preferred

Responsibilities

Direct all security operations for a Class A high-rise, ensuring a professional, service-forward security presence aligned with “observe and report” standards
Manage scheduling, deployment, and performance to deliver 2,300 man-hours per week while maintaining post coverage and compliance
Lead, coach, and develop supervisors and officers; set expectations for appearance, conduct, and customer service consistent with post orders and company standards
Ensure staff adherence to the scope of work and route any client requests outside post orders for management approval
Oversee emergency preparedness and response (medical, fire, hazardous materials, violence), including proper escalation, notification, and documentation protocols
Ensure timely, accurate, and factual incident reporting; maintain logs and records per site requirements
Conduct post inspections, implement corrective actions and operational improvements
Oversee access control and visitor/vendor/contractor processing, ensuring valid identification and authorization compliance
Ensure effective use of systems commonly deployed in Class A high-rise environments (e.g., visitor management and access control platforms)
Maintain secure handling of sensitive site functions including after-hours access, property removal approvals, and loading dock controls
Serve as the primary security liaison to property management
Provide clear operational updates, trend analysis, and solution-oriented recommendations
Establish and maintain a “white-glove” security culture appropriate for a high-profile asset with VIP sensitivity