Director of Security

AccorHotel•New Orleans, LA

15h

About The Position

Reporting to the Director of Rooms, the Director of Security is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees.

Requirements

Minimum 2 years' previous management experience in hotel operations
University degree or College diploma
Extensive experience in Loss Prevention, Life Safety Systems, and Emergency First Aid
Previous fire training or equivalent experience
Advanced First Aid and CPR training, certified trainer license preferred
Previous claims management experience preferred
Excellent written and oral communication skills
Excellent interpersonal skills
Excellent time management and organizational skills
Knowledge of surveillance equipment
Knowledge of electronic lock card systems

Responsibilities

Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies
Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service
Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security
Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers
Know and act upon all relevant Federal, State and Municipal Acts
Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends
Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual)
Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management
Chairs and Leads the Health & Safety Monthly Meetings
Liaise with other Hotel Security and Law Enforcement Agencies
Assist in planning of VIP, Special Events and Dignitary visits as required.
Ensure lost and found property procedures are followed accurately and consistently as required.
Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems
Maintain a positive relationship with all departments at The Fairmont Washington.
Be available for emergencies
Budget and long range financial and strategic planning
Payroll, scheduling of normal roster and special events
Supervise and train Security Officers
Complete performance reviews on Security Officers
Maintain scheduling, vacation days, lieu days and sick day lists
Carry out investigations pertaining to all security matters