0923 (TEX18) Director of Security and Public Safety - War Memorial & Performing Arts Center

City & County of San Francisco (CA)•San Francisco, CA

59d•Onsite

About The Position

The San Francisco War Memorial and Performing Arts Center, a monument to San Francisco veterans and the birthplace of the United Nations, is the civic home of the arts in San Francisco. Our mission is to provide access to the arts for the community, generating fond memories and a desire to return for all. Comprised of the War Memorial Opera House, Louise M. Davies Symphony Hall, Herbst Theatre, The Green Room, The Wilsey Center (Atrium Theater, Education Studio), and Harold L. Zellerbach Rehearsal Hall, the San Francisco War Memorial & Performing Arts Center is a landmark cultural institution owned and operated by the City and County of San Francisco. These uniquely beautiful performing arts venues have a combined capacity of over 7000 seats, and make the War Memorial a primary destination for world class entertainment in the Bay Area. Overview: The Director of Security and Public Safety is a strategic leader responsible for the comprehensive oversight and administration of security operations for a prestigious, world-class performing arts center. This role requires a visionary approach to security management, ensuring the safety and security of the campus through innovative solutions and strategic partnerships. Position requires a demonstrated work ethic, and a significant level of professionalism, trust, discretion and integrity. The Director will engage with a diverse array of stakeholders, including the public, arts organizations, tenants, staff, trustees, outside contract partners, and city departments.

Requirements

Education: Possession of a baccalaureate degree from an accredited college or university; AND
Experience: A minimum of five years of professional security management experience. Experience in residential security cannot be used to qualify.
Education Substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.
Experience Substitution: Possession of a Juris Doctorate (J.D.) or master's degree may substitute for one (1) year of the required professional experience.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.
Valid California driver's license.
Agility and Stamina: Ability to enforce security regulations and apprehend individuals involved in acts of vandalism or seeking illegal entry.
Mobility: Ability to stand (up to 75% of shift), walk (up to 75%), climb stairs (up to 25%), bend and twist (up to 25%), and briskly jog during emergencies (5%).
Strength: Ability to twist, push, pull, or lift at least 50 lbs.
Emergency Response: Capability to perform strenuous physical activities related to responding to emergencies or alarms, such as building evacuations during fires, and assisting injured persons.
Consistent, reliable, and predictable on-site presence. Availability for evening and weekend events, as well as emergency response outside regular hours.

Nice To Haves

Performing Arts, Sports, or Entertainment Venue Experience: Previous supervisory experience working in a large Performing Arts, Sports or Entertainment Facility
Supervisory Experience: A minimum of 5 years' supervisory experience managing greater than 2 Direct Reports.
Advanced Education: Juris Doctorate (J.D.) or master's degree.
Extensive Management Experience: 5+ years of complex employee management experience.
Public Policy Expertise: Two years of senior-level public policy experience.
Union Relations: Experience managing unionized employees and navigating complex labor relations.
Technical Proficiency: Experience with Evolv or comparable patron screening systems. Advanced proficiency with Microsoft Excel. Proficiency using Word and PowerPoint. Successful completion of the 40-hour P.O.S.T. certified course in Penal Code, Section 832 Arrest & Control
Financial Acumen: Extensive experience in budget management, financial analysis, and cost projections.
Public Relations: Proven ability to present information to boards, trustees, and high-profile patrons.

Responsibilities

Strategic Security Leadership: Develop and implement a forward-thinking security strategy for all buildings, grounds, and events. Lead a diverse workforce, including Permanent Civil Service, Temporary Exempt, Part-Time/As-Needed, and Contract staff.
Risk Management and Emergency Preparedness: Design and enforce advanced safety protocols and emergency procedures. Lead comprehensive risk assessments, investigations, and incident resolution initiatives.
Stakeholder Collaboration: Act as the principal liaison for public agencies, dignitaries, board members, and private security details. Build and maintain strategic relationships with key external partners, including SFPD, SFFD, and Veteran's Affairs.
Operational Excellence: Ensure the operational readiness of security personnel, oversee scheduling, and manage the security division's budget. Develop and enforce robust safety and security policies and procedures.
Talent Management: Supervise, evaluate, and develop security staff. Implement standard operating procedures and training programs. Together with Human Resources, address employee relations and labor management issues with strategic insight.
Innovative Project Management: Lead and oversee critical projects such as integrated radio communication systems, campus-wide video monitoring, emergency response systems, and advanced patron screening technology.
Emergency Response Leadership: Act as the Incident Commander during emergencies, coordinating with internal and external stakeholders to ensure a unified and effective response.
Crisis Communication: Develop and implement crisis communication plans to ensure timely and accurate information dissemination to all stakeholders, including staff, patrons, and media.
Training and Drills: Conduct regular emergency response drills and training sessions for security personnel and other staff to ensure preparedness for various crisis scenarios.
Resource Coordination: Mobilize and coordinate resources, including personnel, equipment, and external support, to manage and mitigate the impact of crises.
Post-Incident Analysis: Lead post-incident reviews to evaluate the effectiveness of the response, identify areas for improvement, and implement corrective actions.
Business Continuity Planning: Develop and maintain business continuity plans to ensure the campus can quickly resume normal operations following a crisis.
Strategic Financial Planning: Develop and manage the security division's budget, ensuring alignment with organizational goals and financial constraints.
Cost Management: Implement cost-effective measures and strategies to optimize resource allocation and reduce operational expenses without compromising security standards.
Financial Analysis: Conduct detailed financial analyses to forecast budgetary needs, identify cost-saving opportunities, and ensure efficient use of funds.
Reporting and Compliance: Prepare comprehensive financial reports and ensure compliance with all relevant financial regulations and policies.
Vendor and Contract Management: Oversee contracts with external vendors, ensuring cost-effective and high-quality service delivery.