Director of Sales

Pyramid Global Hospitality•Puerto Rico, TX

1d•Onsite

About The Position

Pyramid Global Hospitality is a company committed to a "People First" culture, fostering diversity, growth, development, and wellbeing for its employees across over 230 properties worldwide. They offer comprehensive benefits, training, and a supportive work environment. The Hyatt Regency Grand Reserve Puerto Rico, a premier resort in their portfolio, is located on the oceanfront coast of Rio Grande, featuring 579 guest rooms and over 36,918 sq ft of meeting space. Recognized as a top resort, it offers a dynamic environment surrounded by the natural beauty of El Yunque rainforest, an expansive lagoon-style pool, a 27-hole golf course, and a full-service rainforest spa. The Director of Sales (DOS) is responsible for leading the overall sales strategy for this large-scale, branded resort. This role reports directly to the General Manager and works closely with corporate, regional, and brand sales leadership. The primary focus is on driving top-line group and catering revenue, particularly large group base business within corporate, association, incentive, and SMERF/Local segments, while also providing strategic direction for the wholesale/leisure segment. This high-impact leadership position requires a proven sales executive with extensive experience in large resort environments, deep knowledge of branded hotel sales organizations, and the ability to compete for complex, high-volume group and transient business in an international resort setting. The DOS will play a critical role in positioning the resort for long-term success, strengthening brand presence, and global market share. The company is seeking a bilingual, big-box sales leader who thrives at scale and is ready to make a lasting impact, offering professional challenge, executive visibility, and an exceptional lifestyle in a desirable resort destination.

Requirements

Minimum of 5 years of progressive hotel/resort sales experience, with at least 3 years in a senior sales leadership role (DOS or DOSM).
Significant experience in large, branded, big-box resorts.
Proven success driving large group base business, including association, incentive, and corporate segments in competitive resort markets.
Demonstrated background working within a major global hotel brand sales ecosystem.
Fluency in both English and Spanish required; ability to communicate effectively with international clients and stakeholders.
Hands-on, results-driven leader with deep expertise in direct selling, complex negotiations, and strategic account development.
Proficient in branded hotel sales systems, CRM platforms, and working knowledge of PMS/RMS environments.
Exceptional communication, presentation, and negotiation skills with the ability to influence senior-level stakeholders across cultures.
High-energy, strategic, and adaptable leader who thrives in a fast-paced, performance-driven resort environment.

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field.
Significant experience in large-scale group-oriented destinations.

Responsibilities

Lead and oversee all sales efforts for the resort, with a primary focus on large group base business, association, incentive (MICE), corporate, SMERF, and leisure demand.
Develop and execute an annual Sales Business Plan aligned with ownership objectives, brand strategy, and long-term revenue goals.
Actively solicit new business through direct selling, prospecting, inbound/outbound sales efforts, site inspections, client entertainment, tradeshows, and international sales missions.
Strategically manage, grow, and retain key domestic and international accounts, with an emphasis on high-volume, multi-year group opportunities.
Partner closely with Revenue Management to align group strategy, pricing, displacement analysis, and market mix to maximize total resort profitability.
Lead, coach, and mentor a diverse sales team, setting clear expectations, developing talent, and holding the team accountable to measurable results.
Collaborate with brand and corporate partners to execute brand-aligned sales initiatives, promotions, and market positioning strategies.
Build and maintain strong relationships with global meeting planners, tour operators, destination partners, and industry organizations relevant to Caribbean resort demand.
Prepare and present accurate forecasting, reporting, and business analysis to ownership, the General Manager, and corporate leadership.
Serve as an active and collaborative member of the Executive Committee, contributing to overall resort strategy, culture, and operational excellence.