Director of Sales & Service - Public & Labor - PA/MD/VA

CVS Health•Roanoke, VA

36d

About The Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Qualified candidates will ideally sit in either Pennsylvania, Maryland or VirginiaPublic Sector & Labor Director of Sales and Service (DSS) is a leadership role in the Keystone and Capitol Market. The DSS is a leader of a seasoned Public & Labor Account Management/Account Executive team responsible for growth and business retention of Aetna CVS Health products and services as well as talent development of account team members.This role is responsible for customer management. Accountable for book of business earnings, revenue, and membership performance. Act as Senior Customer and Consultant Relationship Manager, as well as own/manage relationship with key consultant and broker partners. Act as Senior Leader for sales and retention efforts.Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies. Act as Senior Representative for internal/external messaging and reporting processes. Ensure team delivery of customer commitments.Establish customer account stewardship plan and lead team execution and accountability.This role is also responsible for day-to-day performance management and ongoing performance appraisal for their team. Talent assessment and calibration. Compensation assessment and recommendations. Training and skill development. Coaching and feedback.The role must reside in the Northeast or Mid-Atlantic regions.

Requirements

Strong background in Public Sector, Labor/Taft-Hartley Funds, and/or National Accounts account management and leadership.
At least 5+ years industry and leadership experience with proven track record of success.
Previous success leading and mentoring an account management team.
Health & Life license is required.

Responsibilities

Growth and business retention of Aetna CVS Health products and services
Talent development of account team members
Customer management
Accountable for book of business earnings, revenue, and membership performance
Act as Senior Customer and Consultant Relationship Manager
Own/manage relationship with key consultant and broker partners
Act as Senior Leader for sales and retention efforts
Act as Senior Solutions Advisor identifying earnings growth, customer savings, health improvement and member experience strategies
Act as Senior Representative for internal/external messaging and reporting processes
Ensure team delivery of customer commitments
Establish customer account stewardship plan and lead team execution and accountability
Day-to-day performance management and ongoing performance appraisal for their team
Talent assessment and calibration
Compensation assessment and recommendations
Training and skill development
Coaching and feedback

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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