Director of Rooms
About The Position
The Director of Rooms forms part of the hotel leadership team, who collectively make key strategic and operational decisions for the Hotel. The Director directs and controls the activities of the front desk, Communications, Concierge, Housekeeping, Guest Relations, Guest Services, and in some cases Spa and Security What you will do Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates. The ideal candidate must possess the following qualifications: Five to seven years of experience in luxury hotel or resort operations management positions. Experience in the same or a similar role is preferred but not required. Excellent knowledge of all aspects of Rooms Division operations, with a strong focus on Housekeeping operations. Previous experience in large‑scale, high‑volume operations is preferred. Previous experience in a union environment is an advantage. A champion of both guest and employee experience, with sophisticated interpersonal skills. We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen, and a passion for service. Applicants are required to have five to seven years of experience with a diversity of operations management positions. A college degree, preferably specializing in hotel/restaurant management or business administration, or equivalent experience, is required. Some travel is required for training, conferences, and special events.
Requirements
- Five to seven years of experience in luxury hotel or resort operations management positions.
- Excellent knowledge of all aspects of Rooms Division operations, with a strong focus on Housekeeping operations.
- A champion of both guest and employee experience, with sophisticated interpersonal skills.
- Individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen, and a passion for service.
- Applicants are required to have five to seven years of experience with a diversity of operations management positions.
- A college degree, preferably specializing in hotel/restaurant management or business administration, or equivalent experience, is required.
- Some travel is required for training, conferences, and special events.
Nice To Haves
- Experience in the same or a similar role is preferred but not required.
- Previous experience in large‑scale, high‑volume operations is preferred.
- Previous experience in a union environment is an advantage.
Responsibilities
- Directs and controls the activities of the front desk, Communications, Concierge, Housekeeping, Guest Relations, Guest Services, and in some cases Spa and Security
- Assures that standards are met, guests and employees are satisfied and problems are promptly resolved.
- Works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Director
