Director of Rooms

Four Seasons Hotels and Resorts

1d • $150,000 - $160,000

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre. Four Seasons Resort O'ahu at Ko Olina is looking for a Director of Rooms who has a passion for excellence and the spirit of aloha. The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Concierge, Club Concierge, Housekeeping, Guest Services, Guest Experience and in some cases Kids for All Seasons program to ensure guests are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates. We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service. About Four Seasons Resort O'ahu at Ko Olina On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

Requirements

• College degree required.
• 5 to 7 years of experience in luxury hotel/resort operations management positions highly preferred.
• Excellent knowledge of all aspects of Rooms Division Operations.
• Strong leadership and interpersonal skills.
• Excellent guest service and problem-resolution skills.
• Flexibility to meet the demands of a 24-hour operation.
• Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Excellent personal presentation and interpersonal skills.
• Ability to multi-task in a high-volume and demanding environment.
• US Work Authorization is required unless candidate is currently in a managerial position at a Four Seasons Location.
• Current Four Seasons Managers may qualify for L1 Visa Sponsorship.

Responsibilities

• Collaborate with the Executive Leadership Team to set strategic and operational direction
• Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders
• Oversee the selection, training, and evaluation of team members to maintain service excellence
• Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources
• Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations
• Partner with the Commercial Division to execute revenue strategies, including suite upselling
• Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed.
• Manage labour and operational costs through effective scheduling, budgeting, and inventory control
• Oversee contracts and outsourced services, ensuring quality and cost-effectiveness
• Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities

Benefits

• Experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people
• Executive level incentive plans, health plans and insurance plans
• Development opportunities including attending conferences and learning events
• Competitive Salary, wages, and a comprehensive benefits package
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Managers
• Complimentary Meals
• Compensation: $150,000 - $160,000 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager