Dir of Rooms

DOLPHIN HOTEL MANAGEMENT • Rancho Mirage, CA

4d

About The Position

At Westin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soar above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. POSITION PURPOSE Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Responsible for the annual budget and managing expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Spa and Health Club, Racquet sports, and fostering positive third-party relations. Participate in total hotel management as a member of the hotel’s Executive Committee.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Must possess computational ability.
• Must possess computer skills and the ability to troubleshoot technical issues.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for the management of people and complex problems.
• Ability to study, analyze, and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
• High school or equivalent education required.
• Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory experience, required.

Nice To Haves

• Bachelor’s Degree preferred.
• Ability to assume the responsibilities of the General Manager in his/her absence.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Responsibilities

• Partner with Human Resources in the rooms division in order to attract, retain, and motivate the employees.
• Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Consult HR regarding departmental matters as they relate to federal, state, and local employment and civil rights laws.
• Develop, recommend, implement, and manage the rooms division’s annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations.
• Implement company programs and manage the operations of the division in a manner consistent with federal, state, and local laws and regulations, and Dolphin Hotel Management and Marriott Brand policies and procedures to ensure a high level of quality and customer satisfaction.
• Manage and own the GSI/ITR metric.
• Resolve customer issues as appropriate to maintain a high level of customer satisfaction and quality.
• Work with Housekeeping leadership to exceed at brand standard cleanliness score.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED