Director of Rooms

The Marcus Corporation•Lake Geneva, WI

About The Position

We’re seeking an energetic, visionary leader to serve as Director of Rooms at the Grand Geneva Resort & Spa. In this role, you’ll oversee all front office and housekeeping operations, ensuring seamless, profitable performance while upholding the highest quality standards. As a key member of the Executive Committee, you’ll influence strategic decisions that shape our AAA Four Diamond resort experience. This is an extraordinary opportunity to showcase your leadership at a prestigious, full-service destination and help us deliver the exceptional guest experiences that set us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses and an 11-hole short course, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

Requirements

Previous experience in Rooms Operations (Housekeeping, Front Office and Guest Services) with prior management and leadership oversight, preferably as director or general manager.
Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities.
Ability to interpret and analyze financial statements to identify issues and recommend effective solutions.
Ability to train, mentor, and develop staff for career growth.
Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.
Excellent interpersonal, communication, organization, analytical, and leadership skills.
Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections.

Nice To Haves

Experience with Opera, HotSOS, Revinate,UKG, and statistical data analysis for operational improvements highly preferred.

Responsibilities

Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
Oversee vacation club operations, including reporting to board of directors and brand.
Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.

Benefits

Eligible for customary Executive Committee benefits and annual Executive Committee bonus
Signing privileges at Grand Geneva food & beverage outlets
Room discounts at Marcus Hotels & Resorts properties
Discounts at other Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
“Two for One” movie theater coupons at Marcus Theatres
Free employee parking and meal during shift
Complimentary gym membership
Ability to grow your career and transfer from one property to another
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!