Director of Rooms

Westin Philadelphia•Philadelphia, PA

About The Position

The Westin Philadelphia is seeking an experienced Director of Rooms to lead day-to-day Rooms operations and elevate the guest experience at this flagship downtown property. In this role, you will oversee front office, housekeeping, and guest services operations, support and develop high-performing teams, and drive guest satisfaction through consistent execution of Marriott brand standards. This position is ideal for a proven hospitality leader with a strong rooms background and a passion for delivering exceptional, memorable guest experiences in a dynamic urban hotel environment.

Requirements

Associate or Bachelor’s degree preferred.
5 to 7 years related experience.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Monitor front office financial operations and ensure compliance with accounting controls and procedures.
Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
Supervise all guest services department managers.
Review correspondence from guests and incident logs and direct staff according to information obtained.
Oversee vendor and personnel contracts throughout the hotel.
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Perform other duties as requested by management.