Director of Rooms
About The Position
The Director of Rooms is a senior leadership role responsible for the strategic and day-to-day oversight of the Front Office and Housekeeping departments. This role ensures exceptional guest experiences, operational excellence, and financial performance while fostering a strong service culture rooted in teamwork, accountability, and hospitality excellence. The Director of Rooms partners closely with Operations, Sales, Revenue, Engineering, and Food & Beverage to deliver a cohesive and elevated resort experience from arrival to departure. MUST BE BILINGUAL - ENGLISH & SPANISH
Requirements
- Minimum of 5–7 years of progressive leadership experience in hotel or resort operations
- Proven experience overseeing Front Office and Housekeeping departments
- Strong understanding of luxury or resort-style service standards
- Financial acumen with experience managing labor, budgets, and operational KPIs
- Excellent leadership, communication, and problem-solving skills
- Experience with PMS systems (Opera or similar preferred)
- Ability to thrive in a fast-paced, guest-focused resort environment
Responsibilities
- Provide overall leadership and direction for Front Office, Guest Services, and Housekeeping teams
- Establish and maintain service standards that exceed guest expectations and reflect SkyBeach’s brand promise
- Ensure seamless arrival, stay, and departure experiences for all guests
- Champion a culture of hospitality, professionalism, and continuous improvement
- Oversee front desk operations, bell/valet coordination, guest services, and guest recovery efforts
- Monitor guest feedback, reviews, and service metrics; proactively address opportunities for improvement
- Lead VIP, group, and special-request coordination in collaboration with Sales and Events
- Ensure proper staffing, scheduling, and training to support service excellence
- Oversee housekeeping operations, including room cleanliness, public areas, and resort standards
- Ensure timely room readiness aligned with occupancy forecasts and operational needs
- Maintain inventory control for linens, amenities, and supplies while managing labor efficiency
- Partner with Engineering and Operations to maintain room condition, preventive maintenance, and asset longevity
- Develop and manage departmental budgets, labor controls, and operating expenses
- Analyze occupancy, labor productivity, and cost efficiencies to maximize profitability
- Collaborate with Revenue Management to align staffing and operational strategies with forecasted demand
- Recruit, train, coach, and develop department leaders and hourly team members
- Create accountability through performance standards, regular feedback, and coaching
- Support onboarding, service training, and ongoing development programs
- Ensure compliance with brand standards, safety protocols, and local regulations
- Maintain proper documentation, SOPs, and emergency preparedness procedures
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive benefits package
- Opportunities for growth within a dynamic and expanding hospitality organization
- A collaborative, energetic culture in a stunning waterfront setting
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
