Director of Rooms Department

Schulte Hospitality Group•Chicago, IL

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Rooms to join our team! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group , you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office products

Nice To Haves

High level of experience in OnQ, Hilton systems, and Alice preferred

Responsibilities

Managing rooms budget and financial plan
Accurately forecasting room's revenue and operating expenses
Maintaining statistical and financial records
Planning strategic Front Desk, Housekeeping, Security, Valet operations
Setting and achieving rooms' goals and incentives
Recruiting, training, and mentoring staff
Planning work schedules for individuals and teams
Proactively engaging with guests
Successfully resolving customer complaints and comments
Ensuring events and conferences run professionally and to the expectation of the hotel's clients
Partnering with maintenance for repairs
Maintaining professional relationships with contractors and suppliers
Carrying out inspections of rooms and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Work with colleagues to deliver inspirational service to guests and associates

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!