Director of Revenue & Sales Systems

UnCruise Adventures • Seattle, WA

56d • $110,000 • Onsite

About The Position

At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, Hawaiian Islands, Mexico’s Sea of Cortes, Costa Rica, and Galapagos. Every team member plays a role in bringing the adventure to life.

The Director of Revenue & Sales Systems (DRSS) is a senior leadership role responsible for driving revenue growth, profitability, and operational efficiency through strategic pricing, competitive analysis, and seamless integration of sales systems and IT infrastructure. This position oversees revenue management processes, CRM and reservations systems, and leads the Sales Systems & Audit Team. The DRSS acts as the bridge between sales, marketing, finance, IT, and operations, ensuring that systems and strategies align to maximize occupancy, yield, and customer satisfaction.
This role is ideal for a leader who thrives at the intersection of technology, sales strategy, and revenue management, with a strong ability to translate data into actionable insights and system improvements. The DRSS is a strategic leader who ensures that systems, data, and pricing strategies work together to maximize profitability and efficiency, while freeing sales leaders to focus on growth and partnerships.

This is an office-based position in Seattle, WA who reports to the VP of Marketing and Sales.

Requirements

• Bachelor’s degree or equivalent experience in Finance, Business, Economics, Information Systems, or Hospitality.
• 7+ years of experience in revenue management, pricing strategy, or financial analysis (hospitality or cruise industry strongly preferred).
• Strong knowledge of booking platforms, CRM systems (including Salesforce and Dynamics), and revenue management tools.
• Experience with dynamic pricing, yield management, and demand forecasting.
• Analytical mindset with proficiency in Excel, Power BI, or similar tools.
• Excellent communication, leadership, and stakeholder management skills.
• Proven ability to manage cross-functional teams and deliver results in complex environments.

Nice To Haves

• Preference will be given to candidates with Salesforce certifications.

Responsibilities

• Revenue Strategy & Analysis
• Develop and implement revenue strategies to achieve financial and operational targets.
• Conduct profit and loss analysis to identify opportunities for margin improvement and ensure pricing is on par.
• Monitor KPIs including yield, occupancy, revenue per passenger, and onboard spend.
• Forecast demand and adjust strategies dynamically to maximize yield per sailing.
• Partner with finance to ensure accurate revenue forecasting for cash flow planning.
• Pricing & Inventory Management
• Establish pricing models based on demand, seasonality, and market trends.
• Manage inventory allocation across channels to maximize revenue potential.
• Ensure pricing strategies align with brand positioning and customer expectations.
• Track and report success of ancillary revenue for pre and post hotels, land packages and travel insurance.
• Competitive & Market Analysis
• Perform ongoing market research to benchmark pricing and offerings against competitors.
• Identify emerging trends and adjust strategies to maintain competitive advantage.
• Provide insights into seasonal demand, booking pace, and cruise market positioning.
• Cross Collaboration
• Work closely with sales to align revenue goals with sales initiatives. Provide insights for weak-date promotions, group sales, charters, and loyalty programs. Support sales forecasting and pipeline analysis to ensure revenue targets are met.
• Collaborate with marketing to align promotions.
• Work with finance to ensure payment functions are working properly, profit and loss are up to date.
• CRM & Reservations Systems Management
• Lead the CRM and Reservations Systems Audit Team to ensure data accuracy and compliance.
• Manage and optimize booking platforms, CRM systems, and onboard sales applications.
• Partner with cross functional teams to continuously improve synchronization, data accuracy, and operational efficiency across reservation systems, CRM, website, and all connected platforms.
• Implement system enhancements to improve automation, reporting, and customer experience.
• Develop and improve systems for guest portal, crew manifests and final documents.
• Data & Analytics
• Ensure clean, reliable, and provable data across all systems.
• Build dashboards to track booking trends, passenger demographics, and onboard revenue streams.
• Provide insights into demand forecasting, seasonal trends, and competitive positioning.
• Analyze variances and recommend corrective actions to leadership.
• Develop new reporting tools to support marketing, sales, and leadership decision-making.
• Partner with Marketing to maintain accurate lead flows, ensure clear ROI reporting, and align Salesforce Marketing Cloud with Salesforce Sales.
• Financial Reporting & Leadership
• Prepare and present revenue performance reports to senior leadership.
• Contribute to annual budgeting processes and long-term financial planning.
• Lead cross-functional projects to implement new tools or optimize existing systems.
• Act as a bridge between sales, IT, finance, and operations teams.
• Mentor and develop the Sales Systems & Audit Team to build technical and analytical capabilities.

Benefits

• Cruise Benefit – Explore the world as our guests do: employees receive one complimentary cruise for two people every year, after each year of employment.
• Health and Wellness – Comprehensive medical, dental, vision, short-term and long-term disability, life insurance and flexible spending account options.
• 401k – Employees are eligible after 6 months of employment with an employer match.
• Time off – Enjoy ten company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
• Give Back to the Community – Make a difference by volunteering for non-profit and community organizations that you choose using two company-paid volunteer days each year.
• Eco-Commute – When you commute to work without the use of a single-occupancy motorized vehicle you will receive a daily stipend. You can carpool, walk, bike, take the bus, or kayak.
• Free Parking – Employees park for free at our Seattle office on days they commute by car.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 51-100 employees