Director of Revenue Operations

Minga

2d•Hybrid

About The Position

At Minga, we’re creating the Student Behavior Platform schools can’t imagine running without. We’re on a mission to make school life run smoother and have fun while we’re at it. We’re a tight-knit team of curious, creative, and low-ego humans who genuinely enjoy working together. We care deeply about the work we do and the people we do it with, and that shows up in how we lead, collaborate, and celebrate. Our culture is built on trust, ownership, and continuous learning. Whether you’re working from our Kelowna HQ or remotely, you’ll have the autonomy to do your best work, the support to grow, and the opportunity to make a real impact in the lives of educators and students. The Role We’re not just hiring for a position, we’re adding a teammate. Someone who wants to help build what’s next, take real ownership, and grow with us along the way. As a Director of Revenue Operations at Minga, you’ll report to the COO, Pam Boyko. This is a management role with big impact. You’ll own our Rev Ops, influence how we grow, and help build the high-performance teams that make Minga a place people love to work.

Requirements

7–10+ years of experience in Revenue Operations, Sales Operations, or a related field in a SaaS environment
Deep expertise in HubSpot is strongly preferred, including workflows, reporting, integrations, and data architecture
Strong analytical skills with experience building forecasting models and working with revenue metrics (ARR, NRR, GRR, pipeline metrics)
Proven ability to design and optimize end-to-end revenue processes across Marketing, Sales, and Customer Success/CX
Experience supporting a scaling SaaS business (ideally $5M–$20M ARR range)
Advanced proficiency in data analysis tools (e.g., Excel/Google Sheets; experience with BI tools is a plus)
Experience managing cross-functional projects and influencing senior stakeholders
Strong understanding of SaaS go-to-market motions
Experience with integrations and tooling across the revenue tech stack (e.g., Revenue Hero, Intercom, Instantly)

Responsibilities

Own and evolve Minga’s end-to-end revenue operations strategy across Marketing, Sales, and Customer Experience (CX)
Lead the optimization and administration of HubSpot as the central system for all revenue teams
Design and manage scalable processes across the full customer lifecycle: lead generation, pipeline management, deal execution, onboarding, retention, and expansion
Partner with Marketing, Sales, and CX leadership to improve funnel conversion, sales velocity, and net revenue retention (NRR)
Build and maintain forecasting models, pipeline analytics, and executive reporting (ARR, GRR, NRR, pipeline coverage, etc.)
Establish clear KPIs and dashboards that drive accountability and data-backed decision-making across teams
Identify and implement automation and tooling to improve efficiency and reduce manual work
Ensure data integrity, governance, and consistency across all revenue systems
Manage and develop the RevOps function, including hiring, coaching, and prioritization of initiatives

Benefits

Flexible, Hybrid-First Work: Work in a way that works for you. Our hybrid model blends in-office collaboration days with the freedom of remote work. Some roles are fully remote, and we make sure our remote teammates are just as engaged, connected, and celebrated as those in the office. We are open to hybrid or remote candidates for this role.
Inclusive leadership: Monthly CEO Lunch & Learns, open Q&As, and transparent updates; our leadership team listens, acts, and keeps the lines of communication open
Culture of connection: Social events, virtual meetups, and 2 annual offsites to bring everyone together
Growth investment: We invest in you. With dedicated time and budget for growth, you’ll have the freedom to explore, upskill, and expand your impact
Recognition that matters: From Slack shoutouts to company-wide recognition we pause to celebrate progress
Perks with purpose: Equitable pay + transparency
15 Days vacation + 5 (+) Flex Days
Health, dental, and vision benefits for you & your family
Mental health and wellness support
A team that leads with heart, values every voice, and loves what they do