Director of Revenue Management & Reservations

Mandarin Oriental Hotel Group•Amsterdam, NY

39d

About The Position

Conservatorium Hotel is looking for a Director of Revenue Management & Reservations, reporting directly to the General Manager. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Join us during this exciting period at the Conservatorium Hotel transitions to Mandarin Oriental by early 2026. The Director of Revenue Management & Reservations directs and manages the smooth operation of the Reservations Department, utilizes management skills and knowledge of hotel operations, to contribute to and lead the team in maximizing revenue and bottom-line profits for the benefit of the hotel. Implements yield management techniques to maximize revenues by and selecting the most profitable mix of demand for the given capacity. Establishes goals to consistently achieve or exceed forecasts for room revenue, occupancy, ADR, and RevPar. Accountable for property occupancy through property analysis, competitive analysis, pricing, direct sales involvement, promotion and marketing effort, working directly with the sales team to supplement the commercial strategy. Managing of hotel distribution channels, hotel direct, central reservation, travel agencies, GDS, Internet websites and corporate. The Director of Revenue Management & Reservations reports directly to the General Manager.

Requirements

At least 5 years of experience in a similar role
Knowledge of reservations software
Excellent business communication skills
Knowledge of yield management principles
Excellent forecasting skills
Excellent managerial skills, good decision maker and great attention to detail
Degree in Hospitality, Business Administration, Marketing, or a related field preferred
Strong written and verbal communication skills in English

Nice To Haves

Ideally knowledge of IDEAS for revenue management
Degree in Hospitality, Business Administration, Marketing, or a related field preferred

Responsibilities

Accountable for coming with +/-5% of monthly forecasts.
Ensure prompt and accurate response to all incoming room reservation correspondence.
Ensure all daily incoming reservation bookings are input into live system.
Responsible for remaining up to date on market intelligence within Amsterdam.
Ensure the occupancy situation is checked and adjustments are made to rate and availability chart to maximise yield by inventory control.
Prepare the rate and availability chart for internal use.
Monitor the rate and availability in third party systems.
Ensure the daily On Book Reports and all forecasts are correctly prepared.
Prioritise, manage and complete all projects as delegated by GM within deadlines.
To propose, implement and monitor a job responsibilities area of key tasks for each position in the department.
Develop individual key successors within the Reservations Department with career path and time frame for each.
Ensure that communication with other internal departments.
Ensure group and corporate blocks, name list and meal arrangements are being updated correctly.
Ensure that reservations maintain up-to-date records for all contract arrangements.
Ensure that LQE and any other MOHG sales reservations training is being conducted and monitored throughout the year on an ongoing basis.
Give staff briefings regarding changes in policy, procedures, rate and availability.
Monitor staff performance, ensure phone calls are answered properly and data input is done correctly.
Be responsible for and accountable for the departmental operating budget.
Find ways of maximising yield and increasing sales in line with directives from GM
Promote new services and products for guests.
Propose, implement and monitor incentive schemes as approved by the GM.

Benefits

A competitive, market-driven salary reflective of your experience and expertise.
Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
Discounted stays at our beautiful properties across the Group.
Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam.
Discounted collective health insurance and weekly personal training sessions.

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