Director of Retail

Herban Quality Control / Point Management•Columbia, MO

6d•Onsite

About The Position

Director of Retail Operations Cannabis Retail Location: Columbia, MO Employment Type: Full Time, Exempt Work Environment: Onsite with Regular Travel Join Shangri-La in Columbia, Missouri, where your operational leadership will directly shape the performance, consistency, and customer experience across a growing multi-state retail footprint. This role sits at the center of how our stores operate day to day and how our teams are supported to succeed. You will work closely with executive leadership and field teams in an environment that values clarity, accountability, and execution. This is an opportunity to lead from the front, solve real operational challenges, and drive measurable results in a regulated, fast-evolving industry. Shangri-La offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time Off, Employee Discounts, Short-Term Disability, Long-Term Disability, and additional life insurance coverage options. Our Story Shangri-La Dispensaries was founded in 2019 with a strong emphasis on education, compliance, and patient care. As we have grown into adult-use and expanded across multiple states, our commitment to professionalism, operational integrity, and community involvement has remained constant. We believe cannabis retail can be structured, welcoming, and elevated. Our growth is intentional, and we focus on building strong systems, accountable leadership, and environments where teams can thrive. About the Role The Director of Retail Operations oversees all day-to-day retail operations across Shangri-La dispensaries. This role is responsible for ensuring operational consistency, regulatory compliance, financial performance, and a high-quality customer experience across all locations. This position partners closely with Regional Managers and General Managers and requires regular in-store presence. The ideal candidate is an execution-driven leader who understands regulated retail environments and enjoys building strong teams, enforcing standards, and driving performance.

Requirements

Seven or more years of multi-unit retail leadership experience
Experience managing managers required
Strong operational, analytical, and people leadership skills
Willingness to travel regularly
Excellent communication and execution skills

Nice To Haves

Background in cannabis or other regulated retail environments preferred

Responsibilities

Retail Operations Strategy
Develop, implement, and continuously refine retail operating standards across all Shangri-La dispensaries
Ensure consistent execution of SOPs related to opening and closing procedures, cash handling, inventory controls, customer flow, safety, and security
Align retail operations with company objectives for growth, efficiency, and customer experience
Translate executive priorities into clear, actionable expectations for field leadership
Performance & Financial Management
Drive store-level performance across sales, labor efficiency, inventory accuracy, shrink, and customer experience metrics
Review weekly and monthly KPIs and dashboards to identify trends, risks, and opportunities
Partner with Finance to manage labor budgets, payroll efficiency, and operating expenses
Collaborate with Inventory and Purchasing to ensure optimal stock levels and product availability
Field Leadership & Coaching
Lead, coach, and performance-manage Regional Managers and General Managers
Build bench strength and succession plans for store and regional leadership roles
Conduct regular store visits, audits, and floor walks to evaluate execution and provide hands-on coaching
Hold leaders accountable through clear goals, follow-ups, and performance improvement plans when needed
Compliance & Risk Management
Ensure strict adherence to all state cannabis regulations, security requirements, and internal compliance standards
Partner with Compliance and HR on audits, investigations, corrective actions, and regulatory reporting
Reinforce consistent ID verification, POS documentation, CCTV protocols, and incident reporting
Act as an escalation point for operational, compliance, or safety issues
Cross-Functional Collaboration & Growth Support
Partner with Marketing to execute promotions, merchandising strategies, and in-store campaigns
Collaborate with HR on staffing models, hiring plans, training initiatives, and leadership development
Support new store openings, remodels, relocations, and operational rollouts
Serve as a liaison between executive leadership and field teams to ensure alignment and clarity