Director of Retail Store Operations

Goodwill NCW Jobs•Menasha, WI

About The Position

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve. Guides Regional Team Leaders in defining operational goals, best practice standards, quality guidelines, safety standards, and appropriate policies and procedures. Sets priorities and areas of focus that ensures we maximize our revenue and operational efficiency. Drives donation throughput and ensures good stewardship of all donations, through proper handling and processing of incoming donation flow. Optimizes workflow and work schedules maintaining efficient usage of facility layout and labor. Guides Retail teams to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards and all company policies and procedures. Defines and evaluates work processes and projects that will lead to process improvements. Helps ensure that work processes are aligned with strategic organizational objectives and integrated for maximum efficiency. Responsible for the development of talent and bench building for Regional Team Leaders and responsible for ensuring the Regional Team Leader is building bench for the Store Team Leaders in their respective regions. Assists Regional Team Leaders in achieving human resource objectives by ensuring leaders are properly recruiting, selecting, orienting, training, assigning, scheduling, and evaluating staff. Identifies appropriate training and professional development opportunities for self, and members of the retail team and ensures training is completed on time. Stays informed of new technology and processes to drive innovation and efficiency within stores. Develops and implements long range business strategies to ensure that stores across all regions are meeting or exceeding their forecasted sales and production plans. Evaluates retail sales trends and establish direction for growth in existing markets through improving the dollar per square foot, sell through, average sale and items per transaction, along with other store KPI’s. Leads projects and change management initiatives by Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manages change through effective planning, communication and coaching. Builds and participates in leadership coalition supporting and implementing organizational change. Collaborates with the mission team on mission integration across all retail stores. Assesses capital needs for stores and make recommendations necessary to facilitate growth and continued enhancements of store operation. Ensure timeliness and accuracy of all required reports and records. Ensures compliance with various regulatory or accreditation agencies (e.g., OSHA, CARF, WI-DOT, etc.) Inspects facilities and equipment to ensure good organizational image and safe working environments. Ensures adherence to safety protocols and work practices, ensuring all team members comply with specified safety rules and regulations. Other duties as assigned.

Requirements

Bachelor’s degree required.
10 years of business management experience, preferably in operational management including strategic planning, project management, change leadership and budget development is preferred.
Exceptional communication skills that promote a free flow of information throughout the organization and demonstrates candor and openness when discussing major organizational initiatives.
Demonstrates thorough business/industry knowledge and can synthesize business information and respond to changing market dynamics effectively.
Proactively monitors external factors and policies that may affect the organization.
Uses knowledge to plan work and guide decision making.
Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
Budgeting and forecasting experience is required, including building budgets and forecasting tools in excel.
At least an intermediate level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
Individuals must possess the ability to learn and understand new software and other technology applications as applicable.

Responsibilities

Guides Regional Team Leaders in defining operational goals, best practice standards, quality guidelines, safety standards, and appropriate policies and procedures.
Sets priorities and areas of focus that ensures we maximize our revenue and operational efficiency.
Drives donation throughput and ensures good stewardship of all donations, through proper handling and processing of incoming donation flow.
Optimizes workflow and work schedules maintaining efficient usage of facility layout and labor.
Guides Retail teams to maintain standards of store presentation, organization, facility layout and maintenance, quality control, safety standards and all company policies and procedures.
Defines and evaluates work processes and projects that will lead to process improvements.
Helps ensure that work processes are aligned with strategic organizational objectives and integrated for maximum efficiency.
Responsible for the development of talent and bench building for Regional Team Leaders and responsible for ensuring the Regional Team Leader is building bench for the Store Team Leaders in their respective regions.
Assists Regional Team Leaders in achieving human resource objectives by ensuring leaders are properly recruiting, selecting, orienting, training, assigning, scheduling, and evaluating staff.
Identifies appropriate training and professional development opportunities for self, and members of the retail team and ensures training is completed on time.
Stays informed of new technology and processes to drive innovation and efficiency within stores.
Develops and implements long range business strategies to ensure that stores across all regions are meeting or exceeding their forecasted sales and production plans.
Evaluates retail sales trends and establish direction for growth in existing markets through improving the dollar per square foot, sell through, average sale and items per transaction, along with other store KPI’s.
Leads projects and change management initiatives by Serves as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives.
Set project direction including project scope, timeline and resources.
Accountable for making decisions and project success.
Manages change through effective planning, communication and coaching.
Builds and participates in leadership coalition supporting and implementing organizational change.
Collaborates with the mission team on mission integration across all retail stores.
Assesses capital needs for stores and make recommendations necessary to facilitate growth and continued enhancements of store operation.
Ensure timeliness and accuracy of all required reports and records.
Ensures compliance with various regulatory or accreditation agencies (e.g., OSHA, CARF, WI-DOT, etc.)
Inspects facilities and equipment to ensure good organizational image and safe working environments.
Ensures adherence to safety protocols and work practices, ensuring all team members comply with specified safety rules and regulations.
Other duties as assigned.