Director of Residential Services

Hamilton Families • San Francisco, CA

12d • Onsite

About The Position

We’re looking for a Director of Residential Services for our team. This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Director of Residential Services will report directly to the Chief Programs Officer and be part of the Residential Services team which includes our Transitional Housing Services at 1631 Hayes and our Shelter Services at 260 Golden Gate Ave.  This role has expertise in childhood development and family-centered interventions and programming, overseeing all programmatic, fiscal, and administrative functions, ensuring client-centered services, a safe environment, nutritious meals, and compliance with organizational and funding requirements. The Director of Residential Services manages a $5 million budget and supervises approximately 45 full-time employees, focusing on family stability and economic self-sufficiency through case management, employment readiness, housing search support, family reunification, children's programming, and supportive services. As a key member of the leadership team, the Director of Residential Services is responsible for the program's overall success and development. You’ll oversee facilities and administrative functions while collaborating with OPC, Operations, and Finance teams to enhance efficiency.

Requirements

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Leadership and team-building skills, with the ability to influence, mediate, and negotiate effectively with stakeholders
• Flexibility to adjust strategies and approaches in response to changing circumstances and community needs
• Ability to develop and implement innovated programs that align with organizational goals and community needs
• Comfortable with using data and metrics to inform program improvements and enhance service delivery
• Familiarity with case management, policy implementations, and reporting
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality
• Deep understanding of the unique needs that various marginalized homeless families face, and an ability to provide culturally relevant programming
• 10 years of experience in social work, program management, human services setting or related field
• Familiarity with managing a team, hiring practices, and personnel policies
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Knowledge of budget management and experience monitoring developing priorities
• Open to being flexible for on-call assistance as needed in a 24/7 shelter environment
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Deep understanding of the unique needs that various marginalized homeless families face, and an ability to provide culturally relevant programming

Nice To Haves

• Bachelor's degree or master's degree in a related field is a plus

Responsibilities

• Lead an emergency shelter and transitional housing services for families experiencing homelessness, ensuring high-quality services and efficient operations across sites
• Implement and evaluate supportive services using evidence-based frameworks and data-driven interventions
• Provide leadership and management to program staff, fostering a collaborative workplace culture
• Recruit, onboard, and support staff development in line with organizational policies
• Promote teamwork and respect to enhance staff engagement
• Ensure positive staff-participant interactions, promoting dignity and respect
• Implement quality assurance and risk management strategies to improve service effectiveness
• Oversee the program budget, ensuring compliance with financial guidelines
• Act as a liaison to funders and donors, communicating the program’s goals and achievements
• Ensure adherence to all contractual obligations and reporting requirements
• Develop and maintain strategic partnerships with community organizations for resource sharing
• Manage facility operations, including maintenance and safety, ensuring a secure environment
• Uphold the organization’s Health and Safety Program to protect staff and participants
• Lead program development initiatives aligned with strategic goals
• Promote a strengths-based, trauma-informed approach to service delivery
• Take on additional responsibilities as requested to support our mission
• Ensure seamless integration of services and operations between the main shelter and the transitional housing site
• Focus on ensuring the safety and well-being of the participants at all locations

Benefits

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees