Director of Residential Services

The Arc of Cumberland and Perry Counties • Carlisle, PA

2d

About The Position

CPARC is seeking an experienced, mission-driven Director of Residential Services to lead our Residential Services division. This dynamic leader will advance CPARC's commitment to delivering high-quality, person-centered supports for individuals with intellectual and developmental disabilities. The Director of Residential Services provides strategic oversight, ensures regulatory compliance, and guides long-term planning across 21 Residential Group Homes. This position collaborates closely with Associate Directors and other agency leaders to promote excellence, consistency, and innovation across the division.

Requirements

• Master's degree in Human Services or related field + 5 years administrative experience OR Bachelor's degree + 8 years administrative experience (Residential Services experience strongly preferred)

Nice To Haves

• Strong leadership, organizational, and crisis management skills
• Excellent communication and problem-solving abilities
• Ability to analyze data and drive continuous improvement
• In-depth knowledge of Pennsylvania ODP regulations

Responsibilities

• Oversee day-to-day residential services through effective delegation
• Ensure adequate staffing, quality service delivery, and operational efficiency
• Respond to referrals and identify opportunities for program growth in Cumberland, Perry, and Dauphin counties
• Maintain full compliance with ODP, DHS, Medicaid Waiver, HUD, OSHA, zoning, and other regulatory bodies
• Serve as Incident Management (IM) Representative and oversee HCSIS reporting
• Coordinate audits, investigations, and quality improvement activities
• Prepare and manage the annual Residential Services budget
• Monitor financial performance and ensure long-term sustainability
• Develop divisional goals aligned with CPARC's mission and long-range plan
• Reinforce person-centered, trauma-informed practices across all programs

Benefits

• Excellent fully paid benefits package , including health, dental, and vision insurance at no cost for employee coverage
• 3 weeks of vacation during your first year of employment
• Life insurance, long-term disability, and retirement benefits included

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees