Director of Resident Services (Franklin Park - Sonterra)

Franklin Companies•San Antonio, TX

About The Position

The Director of Resident Services is responsible and accountable for the overall coordination and delivery of resident care and services. This role provides leadership and oversight to non-licensed caregivers, medication technicians, and licensed nursing staff to ensure high-quality care and exceptional service for residents. This position completes resident assessments and develops individualized service plans while ensuring clear and consistent communication with care staff and other departments. The Director of Resident Services also manages relationships with contracted healthcare providers, including pharmacy and rehabilitation partners, to support comprehensive resident care. The ideal candidate understands and actively promotes the principles of people-centered care, fostering an environment that supports dignity, and quality of life for every resident M-F 5-day schedule – some weekends

Requirements

Must possess a passion to work with and around older adults and their families
Knowledgeable of person-centered care
Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus
Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
Remains current in basic CPR and first aid
Knowledge of current Federal and State laws pertaining to assisted living and/or memory care communities
ls prompt and able to perform the required duties of the position on a regular, predictable basis
Strong leadership skills, with ability to independently make sound, professional decisions
Current nursing (RN/LPN/LVN) license in state where community is located
Associates or bachelor’s degree in nursing or health related field
Experience as a supervisor or manager in an elder care or health care environment; assisted living experience strongly preferred
One to two years related experience and/or training or equivalent combination of education and experience
Experience using Microsoft Office and Outlook software. Basic typing skills required

Nice To Haves

Bi-lingual in Spanish a plus
assisted living experience strongly preferred

Responsibilities

Conducts pre-admission screening of prospective new residents. Completes assessments upon move-in and every six (6) months thereafter and/or when there is a significant change in resident condition. Ensures that all required documentation is completed.
Oversees development of service plan consistent with assessment. Reviews assessment and service plan with resident and/or resident’s responsible party/family.
Explains care procedures and treatments to residents/families to gain cooperation and understanding. Reviews changes that impact fees and expenses.
Develops schedules and assignment sheets for personal laundry, resident weights, cleaning of equipment, and other tasks.
Schedules staff for proper coverage to meet resident needs and to conform to budget guidelines.
Ensures delivery of personal care and health services to each resident consistent with his/her assessment and service plan. Monitors care and services for compliance with professionally recognized standards, federal, state, and local regulations, and company policy.
Works cooperatively with other departments to ensure prompt and correct provision of housekeeping, special diets, and other ancillary services.
Ensures that medical services scheduled to occur in-house—such as podiatry, mental health care, lab work, and hospice—are requested and take place.
Interviews and selects new employees. Ensures that they receive mandated new employee orientation and training, including shadowing.
Supervises staff and provides ongoing performance coaching. Conducts formal performance reviews according to company policy and procedure.
Reviews time and attendance records promptly on payroll day, ensuring that PTO, hours worked and holiday pay are correct. Reviews/approves time off requests. Monitors attendance and punctuality and addresses problems promptly. Controls overtime and staffing agency expenses.
Supervises and closely monitors management and administration of medications, including but not limited to:
Works with RN delegator to train medication technicians; periodically observes their job performance and provides refresher training as needed
Conducts frequent audits of MARS [medication administration records]
Regularly inspects medication carts, cupboards and store rooms to ensure cleanliness, organization, proper labeling and security
Supervises timely and accurate ordering of medication from pharmacy
Regularly reviews capabilities of residents who self-administer medications
Oversees medication destruction with pharmacy
Monitors health and psycho-social status of all residents on an ongoing basis. Takes action to address concerns. Reports all significant changes, reactions to medications and treatment, or significant incidents to attending physician immediately.
Communicates directly with families regarding changes in residents’ condition, need for supplies/equipment, organizational changes that might impact services, and other matters directly related to resident services.
Responds promptly to all emergency calls from residents.
Performs daily safety and infection control checks.
Participates in quality improvement activities such as quality assurance surveys.
Shares manager on duty and on-call duties as assigned.
Participates in community functions including family meetings, special resident events and marketing initiatives
Maintains relationships with professional organizations; stays abreast of changes in standards of care, regulations and in the local elder care community.
Ensures appropriate handling of on-the-job injuries reported by employees.
Encourages teamwork and promotes company values and policies.
Becomes familiar with and understands the steps for emergency response, including evacuation. Conducts safety drills according to state-mandated schedule.
All employees are responsible for maintaining a safe and secure environment for all community residents