Director of Resident Services

Brain Injury Association Of Colorado, Inc•Denver, CO

9d•Onsite

About The Position

The Director of Resident Services will oversee the Permanent Supportive Housing (PSH) model and work with the on-site Valor on the Fax team to provide support through resident/family advocacy, service coordination, care planning and programming. This position works with other staff members to incorporate person-centered practices with a trauma-informed approach to create a safe environment for residents and community engagement. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability.

Requirements

Bachelor’s degree, or equivalent experience, in a related field.
Minimum three years of experience managing a program and staff in areas relevant to the position.
Ability to present to various boards and committees as required.
Access to reliable transportation for travel within the Denver metro-area, sometimes after hours and weekends.
Experience working with clients encountering trauma, anxiety and depression.
Experience with program reporting and evaluation to fulfill grant and contract requirements.
Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
Knowledge of Colorado health systems, mental health systems, human services, rural communities and systems of care.
Can read and interpret documents. Can draft routine reports and correspondence. Can speak effectively before groups.
Obtain and maintain ACBIS Certification (training provided by BIAC if needed) within one year.

Nice To Haves

Knowledge and experience with PSH and Housing First model.Experience working with people with cognitive disabilities and/or behavioral health challenges.
Personal or professional experience working with individuals with brain injury.
Bi-lingual (English and Spanish).

Responsibilities

Oversee the work related to PSH and the Housing First Model to ensure high quality resident care. This includes maintaining a strong partnership with the property management team.
Assist the Program Manager with meeting requirements of leasing up new residents through application support and tracking referral timelines.
Develop, implement and monitor required policies and procedures for Resident Services annually.
Provide ongoing training to the Valor team on required policies and procedures.
Identify areas for professional development for the staff and work to create or partner with outside organizations for training.
Train new front desk staff on procedures and support current front desk staff with learning changes required by property management.
Create, manage, and adjust weekly staff schedules to ensure proper coverage.
Provide on-call support for crisis-related needs or last-minute shift changes (shared responsibility when the Director is OOTO).
Provide oversight and leadership in instances of resident concerns.
Work with Property Management to prepare for, and facilitate community meetings.
Facilitate monthly team meetings.
Participate in meetings with various partners and stakeholders to ensure the success of Valor on the Fax.
Assist in the completion of quarterly, mid-year and annual reports required by partners and BIAC.
Participate in grant acquisition by providing information about the Valor on the Fax program.
Review evaluation findings at regular intervals and audit data collection systems to ensure accuracy.
Oversee the Valor annual revenue and expenditure with the Vice President of Operations.
Keep an approximate running total of revenue and expenses and provide summaries as requested.
Maintain ordering program supplies while staying in budget constraints and seek support from VP of Operations as needed.
Code and ensure payment of security invoice weekly.
With Accountant, reconcile credit card expenses monthly.
With Director of Human Resources recruit, hire, onboard, and retain quality employees.
Complete and present employee performance reviews and goal/development check ins.
Approve bi-weekly timesheets, PTO requests and all reimbursement.
Provide supervision for Supportive Housing Assistants (3.25 FTE).
Manage relationships with vendors for security services.
Provide co-supervision to the Program Manager- Brain Injury Resource Facilitation position.

Benefits

Unlimited vacation after 90 days of employment
Paid sick/wellness time
Paid bereavement and Jury duty
BIAC covers 100% of the baseline health insurance plan for employees, long term disability and life insurance, and we offer no cost Employee Assistance Program (EAP).
Financial benefits offered include 401k and Roth IRA with a discretionary match up to 3%, Health
Health Savings Account (HSA), dependent on health plan selection Health Care Flexible Spending Account (FSA)
Dependent Care FSA for non-medical expenses Training and professional development
Waived registration and paid participation in BIAC's annual symposium
Lifelong Learning: Participate in ongoing training and professional development activities.
ACBIS Certification: Become a certified brain injury specialist (training and exam fee provided by BIAC).
Team building & cross collaborations
BIAC is a qualified not-for-profit organization for the Public Service Loan Forgiveness (PSLF)