Director of Residences - Vanderbilt Residences

The Condado Collection•San Juan, PR

21d

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. An exclusive new oceanfront condominium located on the prominent and stylish crossroads of Ashford Avenue and Earle Street. With panoramic views and iconic design in every direction, the tower offers designer-appointed residences ranging from one to five bedrooms with stunning glass walls overlooking the Atlantic Ocean and Condado District in San Juan. As the tallest residential building in the metro area, this 250-foot luxury residential tower redefines modern island living. The Director of Residences is responsible for ensuring operational readiness and leading the day-to-day operations of a luxury mixed-use property in Puerto Rico. The property includes private residences, a boutique condo-hotel component, and commercial spaces, all operating under hotel-grade service standards. This role is highly operational and hands-on, requiring a leader with experience in hospitality-driven environments, HOA operations, and high-touch service delivery for high-net-worth clientele.

Requirements

3–5 years of experience in property management, hospitality, or mixed-use operations
Direct HOA management experience strongly preferred
Experience in resort-style or luxury hospitality environments
Experience overseeing facilities, housekeeping, maintenance, and service teams
Experience working with high-net-worth individuals preferred
Strong leadership and people management skills
High attention to detail and strong follow-through
Proven problem-solving and decision-making abilities
Ability to perform in a luxury, high-expectation environment
Professional, discreet, and service-oriented communication style
Fully bilingual (Spanish & English)

Responsibilities

Oversee daily operations for residential units, condo-hotel accommodations, and common areas
Coordinate facilities, housekeeping, maintenance, security, and concierge services
Maintain high standards of cleanliness, safety, and service quality
Monitor building systems and collaborate with Engineering and Security teams
Manage HOA operations in alignment with governing documents, policies, and budgets
Serve as the primary point of contact for residents and owners
Address owner concerns with discretion, professionalism, and urgency
Support communication related to budgets, policies, and operational updates
Oversee condo-hotel operations to ensure a luxury guest experience
Partner with hospitality teams to maintain service consistency across property components
Ensure service protocols align with luxury brand standards
Lead, coach, and develop on-site teams and department heads
Promote a culture of accountability, service excellence, and attention to detail
Act as a hands-on problem solver, particularly during early operational phases
Manage operating budgets and monitor expenses in partnership with Finance
Support vendor management, contracts, and service agreements
Ensure operational decisions align with budgetary and governance requirements