Director of Regulatory Compliance

Post University•Waterbury, CT

21d

About The Position

The Director of Regulatory Compliance provides strategic leadership for the daily execution, monitoring, and performance of key compliance operations governing Title IV administration, as well as other federal, state, and accreditor requirements. and academic operations. Reporting to the Senior Director of Regulatory Compliance, the Director provides strategic oversight of the University’s Quality Assurance (QA), Quality Control (QC), Loan Processing, and Return of Title IV (R2T4) compliance functions. This role supports the regulatory team’s operational excellence, performance metrics, and people management, ensuring processes are executed compliantly, accurately, and promptly, and in alignment with established policies and regulatory requirements. The Director collaborates with external departments, including Enrollment, Financial Aid, Registrar, Academics, and Student Finance, to proactively identify risks, strengthen internal controls, and advance continuous improvement across compliance operations. The Director implements compliance initiatives and supports regulatory readiness under the direction of the Senior Director, with a primary focus on process accuracy, quality results, team leadership, and continuous operational improvement.

Requirements

Bachelor’s degree required
Minimum 7–10 years of progressive regulatory compliance experience and leadership, preferably in higher education or financial aid administration.
Demonstrated mastery of Title IV regulations, R2T4, federal loan programs, and quality assurance controls.

Nice To Haves

Master’s degree in Higher Education Administration, Business, Public Policy, or related field preferred.

Responsibilities

Maintain and execute compliance procedures to support Title IV, state, and accreditor requirements.
Execute and monitor day‑to‑day compliance activities across QA, QC, Loan Processing, and R2T4 functions to ensure accuracy, timeliness, and documentation integrity.
Monitor operational compliance activity to confirm consistent application of regulations, policies, and internal controls, and escalate risks, performance gaps, or regulatory concerns with data‑driven recommendations.
Apply regulatory knowledge to identify operational implications of regulatory updates and emerging compliance trends and provide informed recommendations to the Senior Director.
Administer QA/QC review activities covering financial aid packaging, verification, disbursements, loan processing, R2T4 calculations.
Track, document, communicate, and support resolution of QA/QC findings in accordance with established standards and timelines.
Analyze QA/QC results and operational data to identify error trends, process breakdowns, coaching needs, and opportunities for continuous improvement.
Implement corrective actions and process improvements within assigned areas to address compliance findings and reduce repeat errors.
Develop, maintain, and report operational performance metrics related to accuracy, processing timelines, productivity, rework, and audit findings.
Use performance data and scorecards to support workload management decisions, coaching discussions, and compliance risk assessment.
Manage daily workforce execution within compliance teams, including staff scheduling, workload balancing, coverage planning, and deadline management.
Review and approve timecards, monitor attendance trends, and ensure adherence to Associate Experience standards.
Adjust staffing and coverage plans in response to processing volumes, audit cycles, regulatory deadlines, and operational priorities.
Support internal and external compliance audits by coordinating documentation, compiling evidence, responding to audit inquiries, and tracking corrective actions.
Maintain audit‑ready operational documentation within assigned compliance functions.
Assist with the implementation of policy, procedural, or process changes resulting from audits, reviews, or regulatory updates.
Collaborate with Enrollment, Financial Aid, Registrar, Student Finance, Academic Affairs, IT, and Institutional Research to resolve operational compliance issues and improve process efficiency.
Support communication and reinforcement of compliance procedures and operational expectations across impacted departments.
Provide coaching, feedback, and operational guidance to supervisors and staff to support compliance execution and professional development.
Support a culture of accountability, integrity, transparency, and continuous operational improvement.
Support departmental planning, goal tracking, and compliance reporting activities.
Perform additional responsibilities as assigned by the Senior Director of Regulatory Compliance.