Director of Referral Development
About The Position
The Director of Referral Development is responsible for driving sustainable new patient growth across Resolve Pain Solutions’ multi-state footprint through strategic referral source engagement. This leader oversees a team of six Physician Liaisons across four regions, soon-to-be a fifth region and seven Physician Liaisons. Role is accountable for referral volume, referral quality, and effective handoff into the patient scheduling funnel. Reporting to the VP of Practice Growth, this role blends field sales leadership, healthcare relationship management, and operational partnership to ensure referrals translate into scheduled and completed patient visits. This is a high-visibility leadership role requiring strong team management, data-driven accountability, and cross-functional collaboration.
Requirements
- Bachelor’s degree required
- 5+ years of healthcare business development or physician liaison leadership experience
- Strong preference for experience managing multi-region field teams
- Strong understanding of referral-based healthcare growth
- Experience working with CRM and performance dashboards
- Willingness to travel across assigned regions
- Experience in pain management, specialty physician practices, or ambulatory surgery environments
Nice To Haves
- Preferred familiarity with attorney and workers’ compensation referral channels
- Preferred experience in high-growth or private equity-backed healthcare platforms
Responsibilities
- Develop and execute a comprehensive referral growth strategy aligned with company targets
- Establish regional referral goals by provider type (PCP, specialties, attorneys, workers’ comp, etc.)
- Identify high-value referral opportunities and underserved markets
- Analyze referral trends and competitive dynamics to inform strategy
- Lead, coach, and develop multi-state Physician Liaison team across regions
- Set and manage KPIs including referral volume, active referral growth, retention, lead quality, and conversion rates
- Conduct ride-alongs, pipeline reviews, and performance check-ins
- Build a culture of professionalism, responsiveness, and compliance
- Support recruiting, onboarding and training as the team grows
- Define and enforce standards for qualified referrals
- Partner with Scheduling, Operations, and Revenue Cycle to ensure complete and clean referral intake
- Reduce leakage in the referral-to-visit process
- Monitor conversion metrics and identify operational barriers
- Drive continuous improvement across the referral lifecycle
- Support the team in developing strong, compliant relationships with PCPs, specialists, attorneys, workers’ compensation stakeholders, and community partners
- Assist with key account management and service recovery when needed
- Develop standardized reporting dashboards for leadership
- Deliver forward-looking referral forecasts
- Surface market intelligence and competitive insights
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What This Job Offers
Job Type
Full-time
Career Level
Director
