Director of Records, Graduate and Professional Studies

Point Loma Nazarene University•San Diego, CA

5d•Hybrid

About The Position

PLNU is seeking a collaborative and strategic Director of Records for Graduate & Professional Studies to lead all aspects of student registration and academic records operations. This role provides leadership for records compliance, registration systems, academic policy execution, and student lifecycle processes while building strong partnerships across the University. The Director will oversee a high-impact team that supports students from admission through degree conferral with excellence, integrity, and care. Provide dependable and professional in-person administrative and student support. This position is eligible for a hybrid work arrangement working both in-person and remotely.

Requirements

Extensive experience in university academic records, registration, and FERPA compliance
Proven leadership experience managing professional staff in a higher education environment
Strong knowledge of degree audits, transcript evaluation, graduation clearance, and academic policy
Experience with student information systems and reporting tools (Workday experience is a plus)
Demonstrated ability to translate institutional priorities into operational plans
Strong analytical skills with the ability to use data to drive improvement
Collaborative leadership style with strong relationship-building skills across campus
Bachelor’s degree required; Master’s degree preferred
Minimum of five years of professional experience in post-secondary records, registration, or a closely related field, including supervisory responsibility
Demonstrated leadership, organizational, and operational management experience
Extensive knowledge of FERPA and federal regulations governing academic records
Strong planning, communication, and interpersonal skills
Demonstrated ability to lead complex processes with a high degree of accuracy and accountability
Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant.

Nice To Haves

Knowledge and experience working with a diverse population is preferred
Workday experience is a plus

Responsibilities

Lead all Graduate and Professional Studies records and registration operations, including transcripts, degree conferral, enrollment verification, academic status changes, and graduation eligibility
Serve as the official custodian of University academic records for Graduate and Professional Studies, ensuring accuracy, integrity, security, and regulatory compliance
Supervise and develop Records staff, providing leadership, coaching, and performance management
Oversee grade processing, changes, and incomplete grade monitoring in partnership with faculty and academic leadership
Manage academic scheduling for Graduate and Professional Studies programs and additional campuses
Lead production of the academic calendar, catalog, course schedules, and sub-sessions
Partner with Academic Affairs, Student Financial Services, Financial Aid, Admissions, Advising, IT, and Student Success to ensure seamless student processes
Oversee federal and National Student Clearinghouse reporting and compliance
Respond to subpoenas and legal requests for student records in coordination with University legal counsel
Maintain current knowledge of federal regulations, best practices, and emerging technologies in academic records and registration