Director of Rare Disease PSS Strategic Operations

Sanofi • Morristown, MA

22d

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Director of Operations for Rare Disease PSS serves as a strategic operational leader responsible for driving excellence across the Rare Disease Patient Support Services (PSS) Department. This pivotal role will lead the operational implementation of our innovative go-to-market (GTM) approach, ensuring seamless execution of strategic initiatives while maintaining our patient-centric focus. The Director will establish and optimize operational frameworks, processes, and governance structures that enable the PSS department to deliver exceptional support to patients with rare diseases. This role requires a visionary leader who can translate strategic objectives into actionable operational plans, drive cross-functional collaboration, and implement scalable solutions that enhance departmental effectiveness and efficiency. Working closely with the Rare Disease PSS Leadership Team, the Director of Operations will provide critical operational support, data-driven insights, and strategic recommendations to inform decision-making and drive continuous improvement. This role demands exceptional project management capabilities, business acumen, and the ability to navigate complex healthcare systems while maintaining unwavering focus on improving patient outcomes. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Bachelor's Degree required; MBA or advanced degree preferred
• 8+ years of progressive experience in pharmaceutical/biotech operations, strategy, project management, or related fields
• 5+ years of experience leading complex, cross-functional projects in a matrix environment
• Demonstrated expertise in project management methodologies, tools, and best practices
• Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics
• Experience developing and implementing operational strategies and frameworks
• Exceptional organizational skills with ability to manage multiple priorities simultaneously
• Outstanding written and oral communication skills, including executive-level presentation abilities
• Strong analytical and problem-solving capabilities with data-driven decision-making approach
• Proficiency in project management tools, MS Office Suite, and data visualization platforms
• Ability to travel as required, approximately 15-20%

Nice To Haves

• PMP (Project Management Professional) certification or equivalent
• Experience in rare disease therapeutics or specialty pharmaceutical operations
• Background in patient services, case management, or healthcare operations
• Salesforce CRM or similar platform experience
• Experience with Agile, Lean, or Six Sigma methodologies
• Change management certification or experience leading organizational transformation initiatives
• Experience working with patient advocacy organizations and healthcare providers in rare disease

Responsibilities

• Strategic Leadership, Operations, & Performance Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives
• Identify and execute opportunities for operational innovation, efficiency gains, and process optimization
• Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics
• Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams
• Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact
• Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions
• Stakeholder Management & Collaboration Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions
• Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services
• Leadership Support & Strategic Planning Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations
• Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities
• Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings
• Support budget planning, resource allocation, vendor management, and capacity planning decisions
• Process Optimization & Systems Management Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs
• Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making
• Lead change management initiatives to drive adoption of new processes, systems, and ways of working
• Departmental Strategy & Innovation Champion operational and innovation excellence across the PSS department, establishing standards and best practices
• Contribute to departmental strategy development, including annual operational planning processes
• Support development and implementation of launch readiness plans for new products and indications

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees