Sr. Field Operations Manager (Rare Disease)

Neurocrine Biosciences-posted about 6 hours ago
Full-time • Mid Level
San Diego, CA
1,001-5,000 employees
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Responsible for leading the strategy, execution, and continuous improvement of our Field Reporting Systems. This role is pivotal in optimizing data management, vendor coordination, and business intelligence tools to support our field teams with actionable insights. This role will serve as a strategic partner to cross-functional teams, ensuring alignment of field reporting with broader business objectives.

  • Lead the strategic management of specialty pharmacy source data and business rules for field reporting, ensuring alignment with organizational goals
  • Provide expert guidance on CRM data reporting, Digital Marketing, Omnichannel, and tertiary pharmaceutical sales data analysis for cross functional partners
  • Provide data education support to team members and key stakeholders, ensuring accurate data handling and usage
  • Drive collaboration with the Data Management team to ensure seamless integration and timely delivery of data
  • Manage relationships with vendors and lead projects related to field-facing reporting initiatives
  • Proactively review data and reports within field reporting systems to ensure relevancy to key stakeholders
  • Provide ad-hoc reports for key stakeholders and field users to provide additional insight into data at the national, regional, and territory levels
  • Lead cross-functional initiatives, ensuring timely execution of project objectives and resource alignment
  • Address and resolve data inquiries related to field reporting systems
  • Develop and execute training programs for field reporting BI platforms (e.g., PowerBI, Tableau), enabling data fluency across teams
  • Utilize business intelligence platforms to analyze and report on data
  • Leverage business intelligence tools to create dashboards and reports that drive data-driven decision-making
  • Present insights and strategic recommendations to senior leadership and field teams, demonstrating strong communication and analytical skills
  • Leverage experience with pharmacy claims adjudication to enhance reimbursement processes
  • Proficiently use Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for reporting, communication, and presentations
  • Demonstrate strong presentation skills to effectively communicate information to stakeholders
  • Exhibit excellent organizational skills to manage multiple tasks and projects concurrently
  • Other duties as assigned
  • Bachelor's degree in Finance, Marketing, or related field and 8+ years of sales operations experience within the biotechnology/pharmaceutical industry with significant portion working in sales incentive compensation. Previous managerial/functional management experience also required OR Master's Degree or MBA strongly preferred and 6+ years of similar experience noted above
  • Strong understanding of pharmaceutical data flows, including CRM, specialty pharmacy, HUB services, and patient journey data
  • Working knowledge of data governance principles, data quality standards, and best practices for rare disease analytics
  • Ability to translate complex data into clear, actionable insights for field teams and senior leadership
  • Solid understanding of business intelligence methodologies, reporting frameworks, and dashboard development
  • Familiarity with omnichannel engagement concepts and their impact on field performance and reporting
  • Ability to troubleshoot data discrepancies and partner with technical teams to resolve issues efficiently
  • Strong analytical mindset with the ability to identify trends, interpret metrics, and guide data-driven decisions
  • Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment
  • Excellent interpersonal skills with the ability to communicate technical concepts to non-technical audiences
  • Commitment to continuous learning, process improvement, and adoption of emerging tools and technologies
  • Anticipates business and industry issues; recommends relevant process/technical/service improvements
  • Demonstrates broad expertise or unique knowledge
  • Considered an expert within the company and may have external presence in area of expertise
  • Applies in-depth expertise in discipline and broad knowledge of other closely related areas to improve efficiency of team
  • Ability to work as part of and lead multiple teams
  • Good leadership, mentoring skills and abilities typically leads lower levels and/or indirect teams
  • Excellent computer skills
  • Excellent communications, problem-solving, analytical thinking skills
  • Sees broader picture and longer-term impact on division/company
  • Ability to meet multiple deadlines across a variety of projects/programs, with a high degree of accuracy and efficiency
  • Excellent project management, strong project leadership skills
  • Rare Disease experience preferred, but not required
  • retirement savings plan (with company match)
  • paid vacation, holiday and personal days
  • paid caregiver/parental and medical leave
  • health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans
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