Director of Quality

Phoenix Rescue Mission•Phoenix, AZ

About The Position

We transform lives. Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it? WHO WILL LOVE THIS JOB A person who loves spotting opportunities to make things better, you take pride in getting the details right and find real satisfaction in strengthening and maintaining excellent quality, efficiency, and consistency. A curious excavator, you are energized by digging beneath the surface, asking thoughtful questions, and uncovering the why so lasting, meaningful solutions can take hold. A strategic thinker, you see around corners, anticipating what is to come and how to position the organization to be its most successful. A natural leader, you have excellent composure in stressful situations, and effectively manage others and concurrent projects. An organizational pro, you keep multiple plates spinning in the air and take pride in using your well-developed meticulousness to get your tasks done on time and flawlessly. A highly ethical individual, you have a finely-honed sense of what is right and how to achieve it. A highly effective communicator, you exhibit strong active listening skills and excellent verbal, written, and presentation skills and can deal with difficult or emotional situations appropriately. A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

Requirements

You have a bachelor's degree in quality assurance, engineering, computer science, business administration, or a related field, and at least five years of experience in quality management, or an equivalent combination of education and experience.
Leadership experience is preferred.
You have proven experience of quality management systems and of quality improvement methodologies (Lean Six Sigma, CQI, PDSA).
You have strong knowledge of regulatory requirements, accreditation standards, and best practices in documentation and performance improvement.
You are proficient in data collection, analysis, and reporting, including developing performance dashboards and KPIs.
You have experience with audit preparation, inspections, and corrective action planning across multiple regulated domains.
You have a working knowledge of risk management principles and incident investigation/root cause analysis.
You have technical proficiency with database software, compliance software, and reporting tools.
You demonstrate a personal relationship with Jesus Chris and a commitment to living out a Christ-centered lifestyle consistent with PRM's Statement of Faith.
You maintain composure under pressure, show empathy, and balance firmness with compassion in compliance coaching.
You see beyond compliance to know how quality improvement directly affects recovery, family restoration, and the Kingdom mission.

Nice To Haves

Leadership experience is preferred.

Responsibilities

You will serve as the central point for internal auditing, training, and quality assurance, ensuring that documentation, data integrity, and program delivery meet the highest standards of compliance and organizational performance.
You will design, implement, and ensure continuous improvement of the quality management and monitoring system for the organization.
You will ensure policies, procedures, and initiatives are efficient, updated, and reflective of current regulatory, accreditation, and funding requirements.
You will create and oversee the internal audit process, including planning, execution, and follow up on findings.
You will facilitate and coordinate readiness for external reviews by regulatory agencies, funders, and accreditation bodies.
You will track, analyze, and report on trends in documentation, treatment planning, and service delivery relevant to compliance and performance outcomes.
You will educate and support department leaders and staff in maintaining quality and compliance with documentation, audit readiness, and performance improvement practices.
You will develop and deliver training programs focused on quality assurance principles, documentation standards, and regulatory expectations.
You will coach leaders and teams in root cause analysis, corrective action implementation, and preventative strategies for sustainable improvement.
You will lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.