Director of Quality Innovation

OnPoint•Allegan Township, MI

About The Position

Director of Quality Innovation: The role of OnPoint’s Director of Quality & Innovation is to provide leadership, oversight and direction of all organizational quality improvement and innovation activities within the organization. In this role, the Director of Quality & Innovation functions as the organizational point of contact for all quality related matters with MDHHS, the PIHP, and other internal and external stakeholders. The Director of Quality & Innovation also provides oversight and direction to the Utilization Management, Provider Network, Medical Records, and Health Information Management functions and adheres to applicable local, state and federal requirements. As a member of OnPoint’s Management Team, the Director of Quality & Innovation shares the responsibility of top-level organizational leadership, participates in cross-organizational decision-making, and always represents the leadership of the organization.

Requirements

Master's degree in human services, organizational development/improvement, process improvement or related field
Minimum of 5 years of experience working in a setting providing organizational improvement and quality initiatives.
Minimum of 5 years’ supervisory skills and departmental management experience required.
Efficient in Microsoft Word and Excel.
Electronic Health Record (EHR).
Exceptional written and verbal communication skills.

Nice To Haves

Certified Professional in Health Quality (CPHQ) or other certification a plus.
LEAN Process Certification
Experience working in CMH setting overseeing quality
CARF/JCAHO accreditation experience preferred.
Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders valued.

Responsibilities

Leads all OnPoint quality improvement and innovation activities and partners with departments across the organization to ensure required outcomes.
Provides leadership in organizational quality improvement and innovation change management initiatives.
Provides oversight and direction of the coordination and maintenance of OnPoint certifications (CMHSP, CCBHC, CARF) and external audits (LRE, MDHHS, HSAG).
Provides oversight and direction of the internal quality improvement program including the development of Quality Assessment and Performance Plan (QAPIP) and the Performance Improvement Plan (PIP).
Trains, mentors, and coaches teams within OnPoint to develop and sustain a culture of continuous quality improvement.
Coordinates organizational data collection, monitoring, analysis, and oversight of required metrics to ensure integrated data collection across programmatic service areas. This position is responsible for the development and refinement of metric-based reporting across OnPoint service lines.
Collaborates heavily with Chief Operating Officer, Compliance Officer, Director of Evidence Based Practice, and Program Managers to assure standards programs are meeting or exceeding established quality indicators.
Serves as the organizational representative on a number of regional and state committees including the LRE Quality ROAT, MDHHS Quality Improvement Council, and numerous organizational committees.
Provides oversight and direction to OnPoint’s Quality Improvement Council and all associated initiatives including providing monthly direction and oversight of the meeting agenda to assure inclusion of all current OnPoint service lines, programs, and activities.
Provides oversight and direction to the Provider Network team including specific oversight of OnPoint’s network adequacy.
Provides oversight and direction to the Utilization Management team including specific oversight of OnPoint’s capitated utilization.
Provides oversight and direction to the Medical Records team including specific oversight of the organizational implementation of contractually required consents and other key documentation.
Provides oversight and direction to the Health Information Management team including specific oversight of the development and maintenance of OnPoint’s electronic medical record (EMR).
Provide direct supervision and oversight to the following roles: Healthcare Analytics Manager, Medical Records Clerk, Quality Improvement Coordinators, Utilization Management Manager, Provider Network Manager.
Performs other duties as assigned.