Director of Quality Improvement

Opengate, Inc.•Armonk, NY

3d•$75,000 - $85,000

About The Position

The Director of Quality Improvement is responsible for ensuring that Opengate's programs conform to all federal and state regulations and that all agency policies and procedures are adhered to. The Director of Quality Improvement develops and implements Opengate's QI plan, inclusive of scheduled internal audits of each department.

Requirements

A bachelor's degree in health, human services, education or management. Master's degree preferred.
Five (5) years of experience working with ID/DD population in an OPWDD setting.
Extensive knowledge of state and federal regulations as they pertain to OPWDD service providers.
Must have excellent interpersonal skills and the ability to interact well with people receiving supports, employees, and external regulatory agencies and stakeholders.
Must have excellent writing, computer, time management, and organization skills.

Responsibilities

Ensures the agency maintains a comprehensive Quality Improvement Plan that is reviewed and updated quarterly, or as needed, to meet regulatory standards and support the agency's mission and goals for providing quality services.
Develops and implements quality improvement systems across the agency. C. Complete internal audits to establish trends or patterns for monitoring and ensuring timely documented completion and implementation of plans of corrective action for internal reviews.
Completes routine scheduled observations of program functions, systems and provides follow up. This includes on-site visits of all program areas for evaluation of program and service delivery.
Meets with department directors, coordinators and managers to share information and make recommendations.
Provides feedback and training recommendations to management and direct support staff.
Attend all external surveys/audits, act as agency liaison with external auditors, and ensure timely responses to POCAs.
Review statements of deficiency and Exit Conference Forms and completes Plans of Correction Action with input from applicable departments/staff.
Collaborate with program administrators to ensure compliance with applicable Federal, State and local regulations and agency policies.
Assist the Chief Compliance Officer in developing trends reports.
Acts as CAS liaison and oversees the coordination of CAS Assessments for anyone receiving services or supports through Opengate.
Assist with the identification of agency training needs resulting from OPWDD, DOH, OFPC, and OMIG regulatory requirements, changes in regulations, deficiencies or internal quality reviews.
Participates on the agency Corporate Compliance Committee as requested.
Must be able to interact/coordinate with OPWDD, OFPC, OMIG, DOH, and other community partners as necessary.
Ensure agency liability notices and updates are distributed and collected upon intake and as needed thereafter.
Identifies, responds to and addresses resident, participant or advocate dissatisfaction with services.
Follows federal, state and local governmental regulatory guidelines pertaining to a safe, healthy and clean work environment, reporting health and safety concerns to the supervisor.
Other duties as assigned by the CCO.