Director of Quality Control - Women's Apparel

Reformation • Vernon, CA

20d • $140,000 - $160,000 • Onsite

About The Position

The Director of Quality Control is responsible for building, leading, and continuously improving the brand’s end-to-end quality program, from raw materials through finished goods. This role owns quality standards across all vendors and regions, ensures consistent execution at scale, and partners closely with Production, Purchasing, R&D, Product Development and Merchandising to prevent issues before they reach customers.
This is a hands-on leadership role for someone who understands apparel construction, factory realities and how to balance quality, speed, and cost.

Responsibilities

• Quality Strategy & Standards
• Define and maintain brand-wide quality standards, tolerances and testing protocols across all product categories.
• Establish clear AQL standards and inspection criteria for inline and final inspections.
• Own fabric, trim and garment performance requirements (shrinkage, colorfastness, pilling, skewing, etc.).
• Vendor & Factory Management
• Lead quality oversight across domestic and international factories.
• Approve, score and continuously evaluate vendors based on quality performance.
• Partner with PD and Production on vendor onboarding, ramp-ups and exits.
• Conduct factory audits (in-person or remote) and ensure corrective action plans are implemented and sustained.
• Operational Execution
• Manage a QC team (internal and third-party inspectors)
• Oversee inspection calendars, escalation protocols and shipment release decisions.
• Ensure defects are tracked, root-caused and resolved, so that they are not repeated.
• Balance quality enforcement with production timelines and commercial realities.
• Cross-Functional Partnership
• Work closely with Product Development to ensure designs are manufacturable and quality risks are addressed early.
• Collaborate with Merch and Design on materials, construction and cost-quality tradeoffs.
• Support Customer Love by reducing defect-driven returns and complaints.
• Data, Reporting & Continuous Improvement
• Build reporting dashboards for defect rates, failure trends, vendor scorecards and cost of quality.
• Lead continuous improvement initiatives to reduce rework, waste and chargebacks.
• Drive education and training internally and at factories to raise quality maturity.

Benefits

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed