Director of Quality Control and Customer Satisfaction
About The Position
Blue Ops is building next-generation unmanned surface vessels (USVs) for defense and national security applications. Our products operate in mission-critical environments where reliability is not optional—and failure is unacceptable. As a President-led organization with deep roots in the Hinckley family boatbuilding legacy, we are committed to delivering vessels that meet the highest standards of craftsmanship, performance, and reliability. We are seeking a Director of Quality Control & Customer Satisfaction to take full ownership of product quality from production through final delivery to the end user. This role exists to ensure two non-negotiable outcomes: Every vessel delivered meets or exceeds the expectations set during the sales process. Every vessel reflects the Hinckley standard of excellence—fit, finish, reliability, and performance This position operates independently from production and reports directly to the President of Blue Ops. You are the final line of defense before a vessel reaches the warfighter.
Requirements
- 20+ years of boatbuilding experience
- Background with high-end builders (Hinckley, Viking, or similar)
- Deep understanding of marine systems and build processes
- Proven executive judgment and autonomy
- Strong leadership and communication skills
- Willingness to travel, 25%-50%
Responsibilities
- Ensure all delivered vessels are defect-free, mission-ready, and reliable in real-world conditions
- Build and enforce a quality validation system independent of production
- Protect the lives of end users by eliminating preventable failures
- Establish and lead a standalone quality control function separate from production
- Monitor all vessels in build and validate quality at each critical stage
- Develop inspection gates, acceptance criteria, and sign-off authority prior to delivery
- Audit production processes without bias or influence
- Own final pre-delivery inspection (PDI) and acceptance process
- Ensure vessels meet contractual, internal, and craftsmanship standards
- Personally validate readiness for delivery to military end users
- Serve as senior point of contact for customer quality and delivery concerns
- Interface with military users to ensure expectations are met
- Build feedback systems from real-world performance
- Drive root cause analysis and corrective actions
- Proactively eliminate recurring issues
- Partner with engineering and production while maintaining independence
- Build a world-class quality and service organization
- Transition into leading service and support
- Hire and develop your successor
Benefits
- Base pay, plus generous annual equity package and potential bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
