Director of Quality and Compliance – Children’s Division

Seven Hills Foundation • Worcester, MA

3d • $70,000 - $77,000

About The Position

Director of Quality and Compliance – Children’s Division Seven Hills Foundation Salary: $70,000 to $77,000 Annually Lead quality with authority. Protect programs. Strengthen outcomes. Seven Hills Foundation is seeking a seasoned Director of Quality and Compliance with direct experience in state-contracted children’s services to lead quality assurance, compliance, and continuous improvement across our Children’s Division. This senior leadership role is responsible for ensuring ongoing compliance with DCF, DESE, DEEC, DYS/DOE, Medicaid, and COA requirements while building sustainable systems that support high-quality, safe, and effective services. The Director serves as a strategic partner to Division and Foundation leadership and acts as a primary point of accountability for audits, corrective action plans, licensing readiness, and regulatory relationships. This role is designed for a professional who understands the realities of state oversight, audits, and contract monitoring —and who is empowered to raise concerns, drive improvement, and protect program integrity. Why Seven Hills Foundation? At Seven Hills Foundation, we are a mission-driven organization supporting children, families, and communities across Massachusetts and Rhode Island. We believe quality and compliance are not “check-the-box” functions—they are essential to ethical practice, program sustainability, and positive outcomes. In this role, you will have: Executive partnership and visibility Clear authority in compliance and quality decision-making A culture that values transparency, accountability, and continuous improvement Support to address compliance risks proactively, not reactively

Requirements

• Education: Bachelor’s degree required; Master’s preferred in Human Services, Business, Social Work, Law, Public Health, or a related field.
• Experience: 5–10 years of progressive compliance experience in human services, healthcare, or child welfare. Familiarity with DCF, DEEC, and DESE regulations essential.
• Leadership: Proven success managing compliance programs, audits, and quality improvement initiatives.
• Skills: Strong analytical, organizational, and communication skills; ability to influence and build collaborative relationships at all levels.

Nice To Haves

• Professional compliance certification (CHC, CCEP) or clinical licensure; bilingual (Spanish/English) proficiency a plus.

Responsibilities

• Compliance Program Oversight: Develop, implement, and monitor a comprehensive compliance program for the Children’s Division that aligns with Foundation goals and regulatory requirements. Oversee internal and external audits, ensure timely corrective action, and maintain readiness for licensing and accreditation reviews.
• Regulatory and Accreditation Management: Ensure ongoing compliance with standards set by DCF, DEEC, DESE, DOE, Medicaid, and COA . Serve as a key liaison with state and federal agencies, ensuring documentation, reporting, and processes meet all applicable requirements.
• Quality Assurance and Continuous Improvement: Lead data-driven Continuous Quality Improvement (CQI) initiatives to assess performance, identify trends, and implement meaningful enhancements in care quality. Oversee quality review processes, including Case Record Reviews (CRR) and UCRR activities, ensuring accuracy, timeliness, and compliance integrity.
• Policy and Documentation Integrity: Direct the development, review, and maintenance of compliance-related policies and procedures. Ensure documentation systems, including EHR , meet regulatory, contractual, and ethical standards for clinical and administrative accuracy.
• Risk Management and Incident Oversight: Conduct compliance risk assessments and develop strategies to mitigate identified risks. Ensure prompt reporting, investigation, and resolution of incidents or compliance violations.
• Training and Education: Collaborate with Learning and Development to design and deliver compliance and quality training programs that promote accountability, integrity, and continuous learning across all levels of staff.
• Communication and Reporting: Analyze and present quality and compliance data to leadership to inform decision-making and improve outcomes. Effectively communicate Performance and Quality Improvement (PQI) findings across the division.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees