Division Director, Quality and Safety
About The Position
Remote role with proximity to Pennsauken, NJ preferred. The Division Director of Quality and Safety is responsible for developing, implementing, and leading the enterprise-wide quality and safety program. This role promotes a culture of safety, accountability, and continuous improvement across all practices and partners with senior leadership and operational teams to drive client-centered care, improve quality outcomes, strengthen compliance with regulatory standards, and enhance the overall client experience. Leveraging expertise in data analytics, Six Sigma methodologies, and performance improvement, this position assists all practices with translating insights into actionable strategies that reduce risk, increase efficiency, and promote excellence in care delivery.
Requirements
- Four (4) year college degree.
- Seven (7) to ten (10) years related experience.
- Experience with Six Sigma methodologies and quality data analytics.
- Experience supervising employees at various levels.
- Ability to develop team members by mentoring and developing staff to advance through career tracks.
- Ability to work independently, motivate, and be self-motivated, flexible, versatile, and creative.
- Possess problem-solving ability, leadership skills, and be able to foster interpersonal relationships.
- Ability to analyze and resolve problems that affect enterprise quality regardless of whether the problem originates in an area under direct or indirect control.
- Working knowledge of healthcare industry regulatory requirements and business office operations.
- Must have the ability to effectively present information and respond to questions from groups of employees, managers, directors, and clients.
Responsibilities
- Design, implement, and oversee the organization’s Quality and Safety Program and strategy, ensuring alignment with organizational goals/strategy and regulatory requirements.
- Champion a culture of safety, transparency, and continuous improvement across all levels of the organization.
- Serve as a strategic advisor to executive leadership and the Board of Directors on matters related to quality outcomes, client safety, and risk mitigation.
- Develop initiatives to measure and enhance client experience across the continuum of care.
- Collaborate with clinical and operational leaders to implement best practices that improve client satisfaction, engagement, and outcomes.
- Monitor client feedback, grievances, and satisfaction data to identify trends and guide improvement efforts.
- Establish a data-driven framework for monitoring, analyzing, and reporting quality, safety, and performance outcomes.
- Ensure the integrity, accuracy, and transparency of quality metrics shared with leadership, regulators, and other stakeholders.
- Utilize predictive analytics and benchmarking to identify emerging risks and opportunities for improvement.
- Apply Lean Six Sigma and other performance improvement methodologies to streamline processes, eliminate inefficiencies, and reduce variation in care.
- Facilitate cross-functional improvement projects that enhance clinical quality, operational performance, and cost-effectiveness.
- Build internal capability through training and mentorship in quality improvement methods and tools.
- Maintain ongoing readiness for state, federal, and accreditation surveys related to quality and safety.
- Partner with compliance and clinical leadership to ensure adherence to all regulatory standards.
- Lead root cause analyses and corrective action planning for significant quality and safety events.
- Participate in the planning, implementation, and ongoing evaluation of BAYADA’s mission, vision, values, and strategic direction.
- Investigates and introduces new program concepts.
- Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Benefits
- Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
5,001-10,000 employees
