Director of Program Services
About The Position
This role will be responsible for overseeing the creation and management of programs that support the organization's mission and goals. This role is integral to maintaining and improving our client’s experience, ensuring efficiency, responsiveness, and compassion in all interactions. The Director works with other senior leaders and key stakeholders across the organization to plan and implement forward-thinking strategies while ensuring organizational compliance and representing the lived experiences of our clients. The team uses several essential technological resources that receive upwards of 2,000 calls and messages per month to handle client and referrer inquiries, resolve client issues, assist with service modifications, and collect feedback all with the objective of supporting God’s Love We Deliver clients and the social service and healthcare professionals that treat them with a high-level quality of customer service. The Program Services Department, which is made up of the Client Support Specialists and Intake & Account Specialists, including Managerial, Supervisory, Lead, and Line staff, is the liaison between the organization and its clients. As the first point of contact for new clients and ongoing support for current clients, the department conducts intakes to onboard and recertify clients, manages incoming client inquiries, maintains client records, and assists with programs and initiatives addressing the health-related social needs that impact outcomes for our clients. The Program Services Department is uniquely positioned to care for clients while also developing new programs and contributing to policy and healthcare evolution across the New York landscape.
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What This Job Offers
Career Level
Director
Education Level
No Education Listed
