Director of Program Operations

Osborne Association Inc • New York, NY

4d • $110,000 - $117,000 • Onsite

About The Position

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We currently seek a full-time Director of Program Operations to support Osborne's programming and Chief Program Officer. The Director of Program Operations supports the Chief Program Officer on special projects, daily program operations, and the implementation of new programs and cross-departmental initiatives. Osborne’s program areas include Court and Decarceration, Young Adult Services, In-Prison services, Workforce Development and Reentry services, and Children, Youth, and Family Services. Partners with program leadership to ensure program goals are met. Builds and maintains relationships with external and internal constituents. The Director of Program Operations also seeks to maximize integration of all Osborne services through policy, process, program design, and fundraising. The Director of Program Operations also assists program leadership in implementing new programs and major program changes.

Requirements

• Bachelor's degree in Social Work, Criminal Justice, Psychology, Public Administration, Human Services, or related field required.
• A minimum of three years in a progressive leadership role is required.
• Experience in project management, budgeting, development, and leadership strongly preferred.
• Experience with credible messenger approaches, restorative justice, transformative mentoring, reentry, trauma-informed care, or anti-violence work strongly preferred.
• Excellent management, problem-solving, organizational, and counseling skills
• Ability to analyze and evaluate information and develop recommendations
• Demonstrate success in planning and implementing program activities within budgetary and time constraints
• Excellent oral and written communication skills with the ability to present information to a wide variety of audiences
• Must be familiar with and remain informed about the criminal legal system, reentry, and credible messenger work
• Strong computer skills are necessary, including expertise with Google Suite and databases such as Salesforce
• Must be able to manage multiple priorities simultaneously

Nice To Haves

• Master's degree in a related field strongly preferred.
• Clinical licensing, including LCSW preferred.

Responsibilities

• Manages the implementation of new programs and services in close coordination with each program lead.
• Leads cross-functional implementation meetings, develops creative solutions to problems, and collaborates with colleagues across departments to ensure smooth implementation of programming.
• Create systems to support efficient program operation across departments, including tracking and organizing subcontracts and consultant agreements, policies and procedure documents, MOUs, and curricula.
• Research trends in the field showing best practices for service delivery. Support program leadership in ensuring curricula are up to date.
• Assist the Chief Program Officer in reviewing and editing reports and grant applications to funders prior to submission
• When needed, directly supervise program areas to directly support staff, provide strategic leadership and direction to the program, coordinate with funders and partners, and ensure high quality service delivery for participants. Coach staff and take on direct reports as needed on a temporary or permanent basis to support the Chief Program Officer.
• Coordinate staff training across all program areas.
• Create and update best practices documents across program areas.
• Actively pursues and maintains contacts, linkages and or MOU’s with other agencies to refer or obtain additional client services.
• Conducts audits of the program’s systems and process to ensure regulatory compliance and service provisions are met.
• Attends and participates in interdepartmental and cross-functional meetings to increase awareness of program services. Serves as a primary staff liaison to affiliate committees as designated by the Chief Program Officer.
• Attends and participates in external meetings and committees to identify and implement industry best practices, updates, standards and trends.
• Collaborates with Development, Communications, and Program staff to draft/edit comprehensive summaries of program components for internal and external marketing literature, including, but not limited to, local resource guides.
• Develops and maintains relationships with funders, partner organizations, elected officials, community members, potential employers, and other stakeholders
• If clinical licensure: Provide Clinical supervision to staff as needed across departments.
• Support and onboard volunteers as needed, including in the chaplaincy program.
• In person attendance is required to collaborate with others
• Performs other duties as requested.

Benefits

• Generous benefits include four weeks of vacation, tuition reimbursement, a flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match.
• Career development through ongoing training and individual development plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director