Director of Program Management Office (PMO - Implementation)

nue.io•San Francisco, CA

About The Position

Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. We are seeking a Director of Program Management Office (PMO) to build and lead a best-in-class project management function responsible for delivery execution, governance, and consistency across all customer implementations. This leader will coach and develop a global team of Project Managers, including those supporting partner-led implementations, and ensure that all projects are delivered with high quality, predictability, and customer satisfaction. This role serves as a first line of escalation for customer projects, ensuring risks are identified early, mitigated effectively, and resolved quickly across both internal and partner-delivered engagements. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.

Requirements

8–12+ years of experience in Professional Services, Delivery, or PMO leadership roles
Proven experience managing Project Managers and complex SaaS implementations
Strong understanding of services delivery models and project governance
Experience working with or managing implementation partners / SIs
Ability to operate across both direct delivery and partner-led delivery models
Strong stakeholder management skills, with experience working cross-functionally
Commercial awareness (scoping, SOWs, delivery risk, and margins)
Experience with CPQ, Billing, or Quote-to-Cash implementations

Nice To Haves

Background in SaaS or high-growth tech environments
Experience building or scaling a partner ecosystem from the ground up

Responsibilities

Lead, mentor, and scale a team of Project Managers responsible for end-to-end customer delivery
Establish and enforce delivery standards, methodologies, and governance across all projects
Ensure projects are delivered on time, on budget, and with high customer satisfaction
Manage resource planning, capacity, and prioritization across engagements
Act as an escalation point for high-risk or complex implementations
Build and optimize PMO processes, tools, and reporting frameworks
Track and improve key metrics: delivery timelines, utilization, margins, and CSAT
Partner with Solutions Architects and technical teams to ensure seamless execution
Drive continuous improvement across implementation playbooks and onboarding processes
Leverage AI and automation to improve project delivery operations, including risk identification, status reporting, and escalation management. Enable Project Managers to use AI to increase efficiency, improve visibility, and drive more predictable delivery outcomes.
Own relationships with system integrators (SIs), consulting partners, and implementation partners
Recruit, onboard, and enable new partners to deliver high-quality implementations
Define partner delivery standards, certification programs, and success metrics
Collaborate with Sales and Alliances to align on partner strategy and joint opportunities
Monitor partner performance and ensure accountability on delivery quality
Partner with Sales on scoping, resourcing, and SOW alignment
Work closely with Customer Success to ensure smooth handoffs and long-term adoption
Provide feedback to Product based on implementation insights and customer needs