Director of Program Management Office (PMO - Implementation) (Copy)

nue.io•San Francisco, CA

About The Position

We are seeking a strategic and hands-on VP of Professional Services to lead and scale our global services organization. This leader will own the end-to-end delivery function, ensuring successful customer implementations while driving revenue, operational excellence, and customer satisfaction. This role requires deep expertise in CPQ (Configure, Price, Quote) and Billing systems, with a strong understanding of Quote-to-Cash processes. You will partner closely with Sales, Product, and Customer Success to deliver high-impact outcomes for enterprise customers. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.

Requirements

10–15+ years of experience in Professional Services, with at least 5+ years in senior leadership roles
Proven track record of scaling a PS organization in a high-growth SaaS environment
Deep expertise in CPQ and Billing systems (e.g., Salesforce CPQ, Zuora, Apttus/Conga, Stripe Billing, etc.)
Strong understanding of Quote-to-Cash workflows and enterprise SaaS implementations
Experience working with enterprise customers and managing complex, multi-threaded engagements
Strong commercial acumen (SOWs, pricing, margin management)
Ability to operate both strategically and tactically in a fast-paced environment

Nice To Haves

Experience in a startup or scaling environment (Series A–E)
Background in Salesforce ecosystem or adjacent platforms
Experience managing global/offshore delivery teams

Responsibilities

Build and execute the vision and strategy for Professional Services aligned to company growth goals
Lead, mentor, and scale a high-performing global team (Solutions Architects, Implementation Consultants, Engagement Managers)
Establish services as a strategic revenue driver while improving margins and efficiency
Build and scale a global partner delivery ecosystem (SIs, VARs, implementation partners)
Own end-to-end delivery outcomes to ensure on-time and on-budget, high-quality implementations and a consistent customer experience across internal and partner-led engagements
Own successful delivery of all customer implementations (on time, on budget, high quality)
Develop and standardize implementation methodologies, playbooks, and best practices
Ensure strong governance, risk management, and escalation handling across all engagements
Act as an executive sponsor and subject matter expert for CPQ and Billing implementations
Guide customers through complex Quote-to-Cash transformations
Partner with Product to influence roadmap based on customer and delivery insights
Partner with Sales on scoping, SOWs, and deal structuring to ensure profitable delivery
Collaborate with Customer Success to drive adoption, expansion, and renewals
Work with Finance on forecasting, utilization, and services revenue planning
Own core metrics: utilization, gross margin, delivery timelines, CSAT, and NPS across internal and partner delivery
Implement systems and processes to scale delivery operations globally
Drive continuous improvement across tools, automation, and offshore/onshore models
Leverage AI and automation to improve delivery efficiency, optimize resource utilization, and scale implementation capacity. Drive adoption of AI-enabled workflows across Professional Services and partner delivery to reduce time-to-implement and improve margins.