Director of Program Management, Commerce

Sony Playstation Network•San Diego, CA

53d

About The Position

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Director of Program Management, Commerce San Diego, San Mateo, CA PlayStation is evolving the way players discover, buy, and enjoy everything PlayStation across console, web, and mobile. We're hiring a Director, Program Management to lead complex, crossâfunctional programs that power our endâtoâend commerce experiences - from checkout and payments to subscriptions, pricing initiatives, and new market expansion. This leader will be the program "source of truth," driving clarity of scope, measurable outcomes, risk management, and delivery excellence across Product, Engineering, Design, Analytics, Finance, Legal/Privacy, InfoSec, and Operations.

Requirements

12+ years leading largeâscale eâcommerce/platform or payments programs in consumer tech, gaming, or marketplace environments; 5+ years managing program managers.
Track record shipping multiâquarter initiatives across web/mobile/console with complex systems (payments, tax, fraud, identity, entitlements, OMS).
Deep fluency in dataâdriven delivery: setting outcome metrics/KPIs, building trustworthy measurement, and using experiments/observability to steer.
Mastery of program governance in hybrid Agile/Waterfall contexts: scope control, release orchestration, RACI, change management, and portfolio alignment.
Excellent crossâfunctional leadership and executive communication; comfortable making and explaining tradeâoffs in ambiguous, highâstakes settings.

Nice To Haves

global payments and compliance (e.g., SCA/3DS, PCI), subscription platforms, experimentation platforms, commerce primitives/microservices, new country launch operations.

Responsibilities

Own the program lifecycle and business outcomes
Lead multiple, highâvisibility commerce programs from activation through value realization; establish the operating model, governance checkpoints, and reporting rhythm that keep teams aligned and unblocked.
Translate strategy into clear outcomes and KPIs that ladder to platformâlevel metrics. Build dashboards and review cadences that make progress and impact visible.
Partner with Product & Analytics to run experimentation at scale (A/B and causal methods), define guardrails, and ensure trustworthy measurement that informs tradeâoffs and sequencing.
Orchestrate delivery across checkout, payments & risk/fraud, order & fulfillment, catalog, subscriptions/entitlements, promotions/pricing, and postâpurchase journeys.
Ensure release readiness (E2E testing plans, operational runbooks, GTM comms, rollback paths) and land seasonal milestones without surprises.
Manage programs with a a crisp 6âweek planning and delivery cadence with milestone health checks, decision logs, and change control.
Maintain a living risk, issue, and dependency register with probability×impact assessment, owners, and timeâbound mitigations.
Escalate early, frame options with data, and drive executive decisions that protect outcomes.
Work horizontally across Mission Groups and external partners to rationalize roadmaps, surface crossâprogram impacts, and sequence dependencies.
Communicate clearly up, down, and across - concise status, decisions, and asks that accelerate teams.