About The Position
Onboard by Conservice is a tech-enabled internet management service built for multifamily and single-family rental property owners. We manage the full internet program lifecycle — from ISP contracting through resident enrollment, implementation, and ongoing account management — so property owners can deliver a better resident experience without the operational complexity. We're looking for a Director of Professional Services to lead the team that turns signed contracts into live, enrolled, and value-generating customer programs. You'll manage our Implementation and Resident Marketing Leads — and be responsible for keeping those functions coordinated, high-performing, and operating at a consistent standard. This is a people leadership and delivery governance role. The VP of Customer Success sets strategy and holds top-line targets. Your job is to make the team leads excellent: develop their capabilities, maintain the project portfolio view, resolve cross-function dependencies before they become customer-visible problems, and build the operating rhythm the pod needs to run well without constant escalation. The right candidate is a strong operator with real coaching instincts and project management discipline. You've managed multiple teams before, you know how to build accountability without micromanaging, and you're comfortable creating structure in an environment that doesn't have all of it yet.
Requirements
- 4–6 years in professional services, implementation, customer success, or post-sale operations — with at least 2 years managing a team
- Strong project management instincts — you keep multi-workstream delivery on track without owning every workstream directly
- A genuine coach — you develop people, not just manage tasks
- Operationally minded: you build repeatable processes, write clear documentation, and create structure others can rely on
- Possess competency in: Agility, Empathy, Curiosity, Proactive Problem-solving, Tech
Nice To Haves
- PMP or equivalent a plus
- Proptech, multifamily, SFR, or tech-enabled services background preferred
Responsibilities
- 3-5 direct reports and their development via 1:1s, performance feedback, goal-setting, and hiring
- Pod-level project governance: portfolio visibility, escalation paths, cross-function handoff standards, and delivery methodology documentation
- Coordination between PS functions, the Account pod and cross-functional collaborators, ensuring clean handoffs, shared priorities, no gaps the customer notices
- Process improvement and operational documentation across the pod — playbooks, SOPs, tooling hygiene
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
