Director of Professional Services- Networking

Carrier Access IT • Clive, IA

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About The Position

The Director of Network Technology provides strategic and operational leadership for the Network Professional Services Department. This role is responsible for setting direction, driving performance, and ensuring the successful delivery of network solutions that meet client needs and business objectives. The Director partners closely with executive leadership, sales, project management, and technology teams to scale capabilities, strengthen client relationships, and continuously improve service quality and profitability. As a people-focused leader, the Director is expected to be both strategic and hands-on—coaching, mentoring, and developing high-performing teams while staying current on evolving technologies. This role plays a critical part in advancing our culture of collaboration, transparency, and proactive problem-solving, always doing what is right for our employees and clients.

Requirements

• Strong strategic and critical thinking skills with sound judgment, attention to detail, and a solutions-oriented mindset
• Proven ability to analyze complex business and technical issues and make clear, actionable recommendations
• Excellent communication and presentation skills, including the ability to engage executive-level and client stakeholders
• Broad technical expertise in network infrastructure, enterprise systems, and telecommunications; relevant certifications are a plus
• Solid project management and prioritization skills in a fast-paced, high-expectation environment
• Financial and analytical aptitude to support business cases, budgets, and performance metrics
• Client-focused approach with a commitment to service excellence
• Collaborative leadership style with experience working across teams and functions
• High level of ownership, initiative, and adaptability
• Willingness to work flexible hours and travel as needed
• Bachelor’s degree and 6+ years of related information systems experience, including supervisory experience.
• Approximately 8-10 years of prior technology experience with extensive knowledge of a variety of technology concepts, practices, and procedures.
• Approximately 5+ years of management or supervisory experience with a proven track record of successfully hiring, training, motivating, and managing the profitability of a professional services team.
• Extensive client service and technology experience with a proven track record of conducting client needs assessment, meeting quality standards for services, and evaluating client satisfaction.

Responsibilities

• Lead the overall strategy, execution, and performance of the Network Professional Services division, ensuring alignment with company goals.
• Own division utilization, financial performance, and gross margin, driving accountability and continuous improvement.
• Provide strong leadership to the technology management team and serve as a trusted technical and business advisor.
• Build, develop, and retain a high-performing team through effective hiring, onboarding, coaching, performance management, and succession planning.
• Partner with Project Management to deliver projects on time and within budget while maintaining exceptional client satisfaction.
• Establish, refine, and scale operational processes, standards, and best practices to support growth and efficiency.
• Champion an exceptional client experience by proactively addressing issues and ensuring clear, consistent communication through resolution.
• Evaluate emerging technologies and vendor partnerships to enhance service offerings and competitive advantage.
• Translate complex business and technical requirements into scalable, practical solutions for clients and internal stakeholders.
• Collaborate with Sales and Account Management to support pursuits, identify growth opportunities, and ensure seamless project execution.
• Drive professional and technical development plans for team members to support current and future business needs.
• Lead cross-functional initiatives and facilitate meetings that align teams and move work forward.
• Ensure compliance with company policies, procedures, and applicable standards.
• Perform additional duties as needed in support of organizational priorities.

Benefits

• We offer a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, company-paid life and disability insurance, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment.
• A full summary of benefits is provided during the interview and onboarding process.

What This Job Offers

• Job Type: Full-time
• Career Level: Director