Director of Production Operations
About The Position
Join Team FSSI and Become an Employee-Owner! Who We Are: Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Operations to oversee our production teams in Orlando, Florida. This position is responsible for providing leadership and inspiration to production departments tasked with producing and delivering high-quality, timely, and accurate physical documents for our clients. This includes both direct and indirect support activities necessary to efficiently and cost-effectively achieve the organization’s objective of surpassing client expectations . We are looking for someone with hands-on leadership experience in a production or manufacturing setting , skilled in managing workflows, coaching teams, optimizing processes, and driving performance in a demanding, deadline-driven environment. Why You’ll Love This Role: Demonstrate your leadership skills with team members. Overseeing Digital Print Services, Automated Mailing and Custom Inserting, Warehouse and Facilities departments. Collaborate with Senior Management to assess new business opportunities and measure the effectiveness and impact of ongoing initiatives. Foster a culture of continuous process improvement and accountability.
Requirements
- Bachelor’s degree preferred.
- Minimum of 10 years of management experience .
- Minimum of 5 years of experience overseeing multiple production/manufacturing related departments.
- Excellent understanding of workflow automation and Quality control.
- Possesses excellent written and verbal communication skills, strong interpersonal abilities , organizational acumen, keen attention to detail, and proven effectiveness in executing projects.
- Demonstrates advanced technical expertise in production operations and workflow management with the ability to convert raw production data into meaningful KPIs.
- Embodies a strong customer service philosophy , works both independently and collaboratively, adapts well to change, and consistently upholds a high level of confidentiality when working with employees at all levels.
Responsibilities
- Lead all Orlando Production and Production Support teams to ensure we produce and deliver accurate, high-quality work on time.
- Focus on running a safe, efficient, and well-trained production environment by guiding department leaders, setting clear expectations, and making sure employees understand their jobs, standards, and company policies.
- Review performance using key metrics, support continuous improvement efforts, and help solve operational challenges.
- Work closely with Senior Management to evaluate new business opportunities, update operational policies, and represent the company during client visits.
- Assist in managing budgets, oversee major purchases, and ensure we consistently meet our on-time SLA and quality goals.
- Above all, set a positive example, promotes our Core Values, and help employees grow in their roles.
Benefits
- Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
- Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
- Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Paid holidays, vacation, and sick leave
- Employee Assistance & Care Programs
- Additional perks & employee award programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
