Director of Product, Vehicle Health Alerts (VHA) - Diagnostics and Prognostics

Ford • Dearborn, MI

1d • Hybrid

About The Position

In this position…
The Director of Product, Vehicle Health Alerts (VHA) – Diagnostics & Prognostics, is responsible for leading the Vehicle Health product team focused on delivering predictive and diagnostic insights to Ford and Lincoln customers (both commercial and retail) and dealers.
This role drives timely, actionable vehicle health information that prevents unplanned downtime, increases dealer leads and parts revenue, and builds customer trust.
The leader will own the strategy, roadmap, and execution of the Vehicle Health Alerts experience, ensuring it aligns with business goals, delivers measurable impact, and integrates seamlessly into the broader Vehicle Care ecosystem.

Requirements

• 8–12+ years in digital product management, preferably in automotive, connected vehicles, or predictive maintenance.
• Proven ability to define product strategy, prioritize roadmaps, and drive measurable business impact.
• Experience with AI/ML-driven predictive analytics, diagnostics, or prognostics.
• Strong understanding of customer-facing applications and dealer operations.
• Data-driven mindset, comfortable defining and tracking metrics for leading and lagging indicators.
• Cross-functional leadership experience in matrixed, complex organizations.
• Exceptional communication and stakeholder management skills.

Nice To Haves

• Experience in connected vehicle services, telematics, or predictive maintenance platforms.
• Familiarity with dealer workflows and service operations.
• Strong understanding of diagnostic trouble codes (DTCs), vehicle health data, or vehicle telematics architecture.
• Experience scaling products globally across multiple markets.

Responsibilities

• Product Strategy & Vision
• Own the Vehicle Health Alerts (VHA) strategy for diagnostics and prognostics.
• Define and execute on the product vision and mission: clear, actionable vehicle insights that empower commercial and retail customers to prevent breakdowns and make informed maintenance decisions.
• Identify and prioritize the top problems to solve: unplanned downtime, low lead generation, misaligned maintenance schedules, and diagnostic messaging clarity.
• Ensure alignment with global and portfolio-level strategies for Vehicle Care.
• Product Roadmap & Delivery
• Develop and maintain a comprehensive product roadmap for Vehicle Health Alerts, balancing predictive insights, diagnostics, and dealer-focused capabilities.
• Partner with engineering, data/AI, UX, and analytics teams to deliver high-quality, scalable solutions.
• Support prototyping, pilot testing, and iterative releases, ensuring customer and dealer validation before scaling.
• Collaborate with cross-functional stakeholders (business, operations, dealer teams) to integrate Vehicle Health Alerts into broader dealer and customer workflows.
• Metrics & Impact
• Define and monitor leading and lagging indicators, including:
• o % of actionable leads delivered to dealers (leading)
• o Lead conversion rate and parts revenue
• o Warranty cost avoidance
• o Diagnostic message clarity improvements
• o Prognostics precision and recall
• Drive towards the long-term vision and North Star metrics.
• Regularly report performance, identify gaps, and lead continuous improvement efforts.
• Customer & Dealer Value Delivery
• Ensure alerts are clear, accurate, and actionable for both customers and dealers.
• Translate technical diagnostics into easy-to-understand guidance for drivers.
• Partner with dealer-facing product teams to maximize lead conversion, service revenue, and operational efficiency.
• Focus on real-world usage data to optimize predictive and diagnostic accuracy.
• Cross-Functional Leadership
• Lead a team of product managers fostering collaboration and accountability.
• Work closely with Engineering, Data/AI, Business and Operations teams to ensure feasibility, quality, and timeliness of delivery.
• Align with the global Vehicle Care organization to scale solutions across markets.
• Act as a subject matter expert on predictive diagnostics and proactive service.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees