Director of Product – Salesforce & Enterprise Platforms

Jet Support Services, Inc. • Chicago, IL

9d • $150,000 - $170,000

About The Position

JSSI is seeking a Director of Product – Salesforce & Enterprise Platforms to provide senior product leadership across our Salesforce ecosystem and closely integrated platforms (including AvSight and other enterprise systems). This role is responsible for owning the product vision, roadmap, and execution for Salesforce as a core enterprise platform, while leading and developing a team of Product Managers, Business Analysts, and Systems Administrators.
This is a high‑impact, senior role designed for an experienced product leader who can balance day‑to‑day operational excellence with strategic platform transformation. The Director will play a central role in stabilizing and optimizing the current Salesforce environment while leading a broader Salesforce revamp and modernization program in close partnership with business, technology, and executive stakeholders.
The role reports into senior Product leadership and works closely with IT, Engineering, Data, and business leaders across Sales, Operations, Finance, Client Services, and Marketing.

Requirements

• 10+ years of experience in Product Management, Product Ownership, or Product Leadership roles.
• Deep, hands‑on experience with Salesforce as a core enterprise platform (CRM, workflows, integrations, reporting, automation).
• Proven experience leading and managing Product Managers, Business Analysts, and Systems or Platform Administrators.
• Demonstrated ability to build, own, and execute complex product roadmaps in enterprise environments.
• Strong experience operating in matrixed, cross‑functional organizations with senior stakeholders.
• Experience running product governance structures, including steering committees and operating committees.
• Strong product judgment and prioritization skills in complex environments
• Excellent executive‑level communication and stakeholder management
• Ability to bridge business strategy and technical execution
• Comfort making trade‑off decisions and leading through ambiguity
• Proven people leadership and coaching capabilities
• Highly organized, structured, and process‑oriented without being bureaucratic

Nice To Haves

• Experience with AvSight or similar Inventory, analytics, forecasting, or optimization platforms.
• Experience leading large‑scale platform revamps or transformations while maintaining business‑critical operations.
• Background working with systems integrations, data platforms, and enterprise architecture.
• Experience in regulated, complex, or operationally intensive industries (e.g., aviation, finance, asset‑heavy businesses).

Responsibilities

• Own the product vision and strategy for Salesforce and related enterprise platforms, ensuring alignment with JSSI’s business objectives and long‑term digital transformation roadmap.
• Define, maintain, and communicate short‑term and long‑term product roadmaps, balancing technical debt reduction, operational needs, and transformational initiatives.
• Serve as the primary product authority for Salesforce across JSSI, establishing clear priorities, success metrics, and outcomes.
• Lead Salesforce as a mission‑critical enterprise platform, supporting revenue, client lifecycle, contract management, case management, and integrations with other core systems.
• Drive platform scalability, usability, and data integrity while ensuring Salesforce continues to support evolving business processes.
• Partner closely with Technology and Architecture leaders on platform design, integrations, and future‑state architecture.
• Manage and mentor a multi‑disciplinary team including Product Managers, Business Analysts, and Salesforce/System Administrators.
• Establish clear roles, responsibilities, and operating norms that enable the team to execute effectively and independently.
• Build a culture of strong product thinking, stakeholder partnership, and continuous improvement.
• Ensure the team can simultaneously support the existing production environment while executing against major roadmap initiatives.
• Oversee product discovery, requirements definition, prioritization, and delivery across multiple parallel workstreams.
• Ensure disciplined execution across enhancements, bug fixes, regulatory needs, and strategic initiatives.
• Partner with delivery teams and vendors to ensure work is delivered on time, on scope, and with high quality.
• Act as a senior product interface with executive leadership and cross‑functional stakeholders.
• Translate business needs into clear product direction and trade‑off decisions.
• Provide regular, structured communication on roadmap progress, risks, dependencies, and outcomes.
• Establish and run product governance for Salesforce and related platforms, including: Operating Committees (working teams) Steering Committees (executive and senior leadership forums)
• Define and maintain governance artifacts such as product charters, roadmaps, risk registers, and status reporting.
• Ensure appropriate decision‑making, escalation paths, and accountability are in place.

Benefits

• insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed