Director of Product Operations

Metropolis Technologies, Inc.•New York, NY

57d•$215,000 - $230,000•Onsite

About The Position

Metropolis is seeking a Director of Product Operations to drive the rollout, adoption, and measurement of the company's products. This role blends operational excellence with analytical rigor - ensuring smooth execution from concept to launch while feeding the voice of the customer back into the product funnel. You and your team will lead cross-functional releases, quantify value creation, and turn customer insights into continuous product and process improvement.

Requirements

Bachelor's degree in business, marketing, or a related field
Proven experience (8+ years) in product management or product operations
Strong understanding of the B2B and B2C technology landscape, with demonstrated success leading rollout of technology products and services across a large network
Extensive knowledge of the product development process and success metrics
Exceptional leadership and management skills, with the ability to effectively collaborate and influence cross-functional teams
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner

Nice To Haves

MBA
Experience within an operationally-intensive environment
Experience in transportation, parking, or related field

Responsibilities

Act as the centralized owner of product releases, fostering strong relationships with product management, engineering, tech ops, design, marketing, operations, analytics, finance, and other relevant teams to ensure effective coordination and alignment both pre and post product feature deployment
Lead the Product Operations team (currently four, with potential to scale), including two embedded Product Operations Managers executing product releases & analysis, and a product support team of two resolving internal Product Support inbound and generating insights from Operations and other key stakeholders
Develop and execute project plans, timelines, and milestones to ensure successful and timely product releases, while proactively identifying and mitigating risks that may impact product development or delivery
Document and maintain all training, policies, and procedures related to the operation of a new/improved product or feature
Partner with Analytics and Data Engineering to define core product KPIs, instrument metrics, and publish dashboards for ongoing health and feature adoption
Build post-release impact review frameworks (e.g., adoption metrics, GPV/ARR attribution models) to measure realized value, identify deltas from forecasts, and feed learnings back into future roadmap decisions
Surface, synthesize, and act on product feedback from internal teams and end users, ensuring timely resolution of questions, bugs, and escalations while improving the scalability and efficiency of Product support
Execute go-to-market plans through timely and effective product launches, launch management, and user adoption campaigns
Establish robust pre- and post-launch analytics to estimate, track, and validate business and customer impact-linking product adoption, satisfaction, and revenue outcomes to measurable value and continuous roadmap refinement
Strengthen continuous feedback loops between users, customer-facing teams, and Product by improving how qualitative insights (support data, feature requests, and other feedback) are captured, synthesized, and acted on to enable faster learning and customer-informed iteration