Director of Product Operations

Vonage

9d•$190,000 - $230,000•Remote

About The Position

Join Vonage and help us innovate cloud communications for businesses worldwide! Director of Product Operations About Vonage Vonage is a global leader in cloud communications, helping businesses connect with their customers through innovative CCaaS, UCaaS, and API solutions. We're transforming how companies communicate in an AI-first world. The Role We're seeking a Director of Product Operations to lead our Apps Product Operations function. This is a high-impact leadership role where you'll serve as the operational engine that transforms our product organization from strategy to execution—enabling product teams to ship faster, work smarter, and deliver predictable outcomes. You'll lead a team of ~12 professionals across portfolio management, agile delivery and product analytics. You'll report to the Head of Product - Applications and play a critical role in our organization's transformation.

Requirements

10+ years of progressive experience in Product Operations, Product Strategy, or Technical Program Management in B2B SaaS environments
Proven track record building and scaling operational frameworks (PLM, Agile at Scale, continuous delivery) in product organizations with 50+ people
Leadership experience managing distributed teams (8+ people) across multiple geographies and functions
Executive presence with ability to influence senior leadership using data-driven insights and strategic recommendations
Deep expertise with modern product management tools (Jira, Aha!, Confluence, or similar platforms)
Experience driving organizational change and technology adoption at scale

Nice To Haves

Experience in cloud communications, CCaaS, UCaaS, or CPaaS industries
Track record leading AI/automation adoption and building AI-enabled workflows
Hands-on experience with SAFe, Lean, Scrum at Scale, or agile frameworks—with pragmatic implementation approach
Product analytics and self-service reporting platform experience
Understanding of quote-to-cash processes and revenue operations
Bachelor's degree in Business, Engineering, Computer Science, or related field
Relevant certifications (PMP, SAFe SPC, Six Sigma) are valued but not required

Responsibilities

Own Product Operations Excellence
Design and evolve our Product Lifecycle Management (PLM) framework from discovery through launch and sunset
Drive continuous planning processes that improve delivery predictability and reduce time-to-market
Lead change control governance to ensure launches meet quality, compliance, and go-to-market requirements
Eliminate process overhead—enabling product managers to focus on customer discovery and strategic innovation
Accelerate Product Velocity Through AI
Lead organization-wide adoption of AI tooling to drive measurable productivity gains across product management
Deploy AI-powered automation for routine tasks: roadmap tracking, release documentation, customer insight synthesis, and PRD creation
Establish training programs and communities of practice to embed AI into daily workflows
Partner with leadership to build an AI-native product culture
Lead Cross-Functional Product Teams
Establish and facilitate cross-functional teams that align Product, Sales, Marketing, Customer Success, and Engineering around shared business outcomes
Build frameworks connecting product roadmaps to business impact: pipeline, bookings, revenue, churn
Create self-service dashboards providing real-time visibility into product performance and organizational health
Drive Data-Driven Decision Making
Lead Product Insights function to deliver analytics, dashboards, and strategic recommendations
Build capabilities that enable product teams to access data, track goals, and measure impact independently
Synthesize customer feedback from multiple sources (sales, support, research) into actionable insights
Develop Your Team
Lead and mentor a distributed team of program managers, agile coaches, product analysts, and operations leads
Foster a culture of continuous improvement, operational excellence, and empowered autonomy
Develop talent to take on increasing strategic responsibility